The Hotel must be an expression and reflection of the essence of Kyoto. Not just located in Kyoto but of Kyoto. Cultural and locational authenticity
should be expressed in virtually all aspects of the Hotel's positioning and operation.
The Guest Experience Manager will be responsible for bringing this essence of Kyoto to life in the Hotel. As an extension of Front Office and Food and Beverage, the Guest Experience Manager will coach and work closely with associates from all guest facing teams in creating energizing experiences for our guests. Additional responsibilities may include working closely with VIP reservations and identifying guest enhancement opportunities. This is a highly visible role within the hotel.
A true desire to satisfy the needs of others in a cultural rich environment.
Refined verbal and written communication skills.
Must be able to work a flexible schedule, including weekends and holidays
Has the ability to lead teams in a collaborative environment.