Few addresses are richer in history and anecdote than our hotel; a few steps away from Covent Garden and around the corner from Trafalgar Square, Great Scotland Yard Hotel, The Unbound Collection by Hyatt, is one of the most iconic addresses in London!
Since our opening in December 2019, we have committed to inspire the freedom to be extraordinary, enabling individual stories through curated, authentic experiences.
If you would you like to be part of our exciting team and achieve great things together, apply now to become our next Assistant Manager Front Office! This is a dynamic, exciting and varied role that will give you the opportunity to work for a very exciting and unique brand.
About the role:
As the Front Office Supervisor, you are the face of the hotel and the organisation as well as being a key person who can shape the overall ‘guest experience’. It is your role to ensure exceptional experiences are delivered to all our guests, not only at check-in and check-out times but also during their entire stay. Being an excellent communicator is essential to the role as it helps building a lasting rapport with the guests each time they visit.
You report directly into the Front Office Manager and work closely alongside the other Front Office Supervisors, and other colleagues in the front office team.
You will also be involved in other projects that help drive the guest experience or other aspects of the business, such as improving enrolling guests into our excellent loyalty program. It is also of upmost importance to assure our Guests Safety and Security during their time with us; following procedures and policies is equally important as creating memories for our guests and so we need to be well organised too.
Educated to a degree level or similar. Ideally, you are already in the position of Front Office Team Leader/Supervisor within a five-star hotel environment. You are passionate about guest relations with experience in previous roles. With your professional approach, an inquisitive nature and the desire to achieve the best; you will be a good problem solver. Good communication skills round up your profile.
If you are a dynamic, sociable and passionate individual that is looking to join a fun and vibrant team, then we would like to meet you.
Some of our benefits include:
· 12 free nights per year of service across Hyatt Hotels worldwide
· Employee and Friends & Family rates across Hyatt Hotels worldwide
· F&B Discounts of up to 50% in our Hyatt UK Restaurants & Bars
· Uniform attire laundered complimentary
· Complimentary meals on duty
· Workplace pension scheme
· Cycle 2 work scheme tax-free
· Continuous Learning & Development opportunities
Being part of Great Scotland Yard Hotel also means, joining the Hyatt family which has over 900 hotels in over 60 different countries, also recognised as a UK Great Place to Work Company!
The role subjects to employer right to work check as per UK employment law.