Front Office Host Nights - Casual

Job description

One of the best situated hotels in Birmingham City Centre, Hyatt Regency Birmingham is a modern hotel that enjoys a prime central location. Our luxury hotel is just opposite the Library of Birmingham (the largest regional library in Europe) and five minutes' walk from the exclusive Mailbox Bull Ring shopping centre and Grand Central, as well as Broad Street and Brindley Place. The hotel features 319 luxury rooms and suites, our Aria Restaurant, where guests can enjoy relaxed surroundings whilst enjoying cuisine with a selection of fine wines, or our Gentleman and Scholar Pub who specialises in gin cocktails and light bites with a stunning heated terrace which opens onto Broad Street. We also have 10 meeting rooms and Amala Spa & Club for wellness/beauty treatments a pool and gym.

You will be responsible to provide an excellent and consistent level of service to your customers and contributes to the smooth and efficient running of the Reception within the Rooms Division.

Working within the Night Front Office team, you will ensure maximum guest satisfaction and adhere to the standards required by the hotel. Some of your responsibilities will include checking guests in and out of the hotel, cash handling and dealing with guest's queries both face to face and over the telephone. You will ensure a quick and efficient response to guests' requirements and will update guest information in the computerised system in a timely manner.

Shifts are from 11pm - 7am.

We offer you a competitive remuneration package and in return for your hard work and dedication, your benefits include generous hotel discounts and complimentary hotel nights worldwide, to name but a few. You will have the opportunity for career development either in Birmingham, the UK or overseas.

Desired profile

Qualifications :

You will have excellent IT and communication skills. As an organised, outgoing individual you will not be fazed by the diverse and challenging situations that you will deal with.

Working under pressure, you will be able to act quickly in response to changing guest demands and requirements.

Previous customer service experience is essential. Applicants must have GCSE Grade C or above in English and Math's or equivalent. A Diploma / qualification in Hospitality or Tourism Management would be advantageous.

Your characteristics will be representative of our values: Humility, Respect, Integrity, Creativity, Fun and Empathy.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you!