Reports complaints or problems to Lead Host/Assistant Managerif no immediate solution can be found.
Ensures that guests receive a speedy and efficient check in/ out.
Ensures that the cashiering procedures are strictly adhered to, that all floats are used appropriately in accordance to Policies & Procedures set by Finance.
Ensures that the guests' bill are presented and collected accordingly.
Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel.
Handles all arrival and departure records according to the Standards set in the Departmental Operations Manual.
Adheres to pre-set availability and rate controls.
Ensures a high level of product knowledge of hotel and local area.
Maintains and updates guest history and marketing database as laid down in Front office procedures.
Ensures a high level of customer service is consistently maintained.
Ensures a high level of liaison is maintained between Front Office and all other departments within the Hotel.
Ensures the Front Office Manager or Duty Manager is kept fully aware of any relevant feedback from wither customers or other departments.
To be knowledgeable and promotes / upsells Rooms, Outlets and other facilities / programmes whenever opportunities arises.
Promotes World of Hyattprogramme to potential guests whenever possible.
To be knowledgeable with the various airline frequent flyer programmes.
Complies with all hotel policies relating to Front Office.
Complies with all systems and procedures as laid down by the Front Office Manager.
Assists with reservations whenever necessary.
Handles incoming and outgoing mail, faxes, courier mail, and messages in a timely manner.
Handles basic Business Centre services when required.
Handles keys and ensures Security policies are adhered to.
Handles foreign exchange according to policies.
Performs cashier functions; balances at the end of the shift according to established standards.
Liaises with Bell Service for smooth handling of luggage and transport services.
Is responsible for the posting of all charges brought to the cashiers by different revenue centres, such as laundry and facsimile charges.
Provides guests with cash advances on their credit card.
Produces authorisation codes from FIT guests' credit cards.
Maintains and checks all racks by filing registration cards and Outlet checks on a daily basis.
Ensures all master folios due to depart have been checked out and have their respective backups attached.
Responsible for issuing paid-outs and petty cash once Duty Manager's approval has been received.
Has a thorough understanding of all the services offered by the Hotel.
Reads all memos concerning Front Office.
Ensures the general float contains sufficient change and funds while on duty.
Ensures the correct closing procedures are carried out in an accurate and tidy manner and that all accounts balance before closing.
Ensures that the float is balanced before finishing the shift.
Ensures security of all hotel funds and properties at times whilst on duty.
Has a thorough understanding of all cashiering functions in the Hotel's computer system.
Attends and contributes to all Meetings as required.
Provides courteous and professional service at all times.
Attends hotel training sessions as scheduled to improve skills and knowledge.
Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associate Handbook and the Hotel's policies concerning fire, hygiene and health & safety.
Ensures high standards of personal presentation and grooming.
Maintains positive guest and colleague interactions with good working relationships.
Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.