An excellent opportunity has become available for a driven Host to join our Front Office team.
We are an international 5* hotel nestled on the picturesque gardens of Portman Square, just 100 meters north of Marble Arch and Oxford Street. Our aim is to create energizing experiences that connect our guests to who and what matters to them most.
About the role:
The Front Office Host will be responsible for creating a memorable arrival and departure experience for our guests.
Daily tasks and responsibilities of this role include:
· Handling all aspects of guest arrivals and departures
· Maintaining a warm and friendly manner with each interaction, whilst ensuring efficiency during busy check in and check out periods
· Promoting hotel amenities as well as food and beverage outlets and services
· Providing all required information about available services and facilities in the hotel
· Dealing with guest queries providing the highest level of customer service at all times
· Handling all cash transactions and billing in accordance with hotel policies and procedures