Ensures all employees provide a courteous and professional service at all times.
Ensures that all concierge employees deliver the brand promise and provide exceptional guest service at all times.
Establishes a rapport with guests and maintains good customer relationship.
Implements consistent guest recognition programmes and maintain a relevant guest history database.
Carries out any other reasonable duties and responsibilities as assigned.
Holds a diploma/qualification in Hospitality or Tourism Management.
Well developed Communication and Customer Relations Skills.
Well developed Computer Skills particularly in the use of MS Office, email, Opera, SPRIT and basic systems interface.
Good trainer, able to facilitate at all levels.
Comprehensive knowledge of business needs, financial reporting and productivity requirements.
Minimum two years work experience as Concierge Team Leader in an International hotel.
Essential knowledge of Travel and Hotel industry.