Front Office Assistant Manager / フロントオフィスアシスタントマネージャー- Park Hyatt Kyoto

Job description

About Park Hyatt
Finding luxury in every detail, Park Hyatt hotels provide discerning, affluent business and leisure guests with elegant and luxurious accommodations. Guests of Park Hyatt hotels receive highly attentive personal service in an intimate environment. Located in several of the world's premier destinations, each Park Hyatt hotel is custom designed to combine sophistication with a distinctive regional character.

About the role
Park Hyatt Kyoto is currently seeking a Front Office Assistant Manager who will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Front Office Assistant Manager is responsible for all duties of the front desk operation which includes: staff training, inter-department communications, and staff scheduling. The Front Office Assistant Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction. This position will also have duties that include staff training, development and scheduling. This is a highly visible role within the hotel and offers the opportunity to provide the highest level of guest satisfaction at Hyatt.

Desired profile

Qualifications :

Qualifications
·  Ideally with a university degree in Strategic Marketing or Hospitality/Tourism management.
·  Minimum 2 years work experience as Assistant Manager or Team Leader – Front Office in an international hotel
·  Well developed communication and customer relations skills.
·  Good problem solving, administrative and interpersonal skills are required
·  Fluency in spoken and written English and Japanese is essential