Duty Security Officer

Job description

About us:

Hyatt Regency London – The Churchill is conveniently tucked away in upmarket Marylebone, located in the heart of London's West End, featuring views over the charming gardens of Portman Square. With 440 sophisticated guestrooms including 50 suites, many which have been recently refurbished, plus 11 distinctive meeting spaces, the hotel offers a full range of services tailored to serve the needs of business and leisure travellers alike. Dining options include seasonal British dishes at The Montagu, snacks and cocktails at award-winning Churchill Bar & Terrace or Michelin-starred Italian fine-dining at Locanda Locatelli.

About the role:

As Duty Security officer you are accountable for the practical application of security measures, which will include the safety and security of colleagues and guests and the protection of company assets in accordance with local Hyatt policies procedures and objectives. Some of the key processes include but are not limited to:

· Responsible for carrying out frequent patrols of all guest floors, public and service areas within the Hotel, including irregular checks of the perimeter
· Responsible for ensuring guest rooms, offices, service cupboards and any other appropriate doors are locked and free of fire and health hazards
· Accountable for initiating procedures in the event of crime, including preparation of reports, written statements, isolation and protection of the scene and liaising with Assistant Guest Services Managers and Police when necessary
· Responsible for investigating all accidents and injuries; whether to a guest, member of Staff, or to Hotel property
· Accountable for controlling access and egress from staff entrance, including verification, preparation, issue and recovery of ID cards and visitor passes
· Responsible for ensuring no unauthorised persons enter the company premises and to ensure that all persons properly seeking admission are courteously received an assisted
· Accountable for reporting all thefts and criminal offences occurring in the Hotel and during the tour of duty, recording all relevant incidents in the Occurrence Book, compiling necessary reports and statements
· Responsible for reporting all breaches of safety regulations including smoking restrictions and prevention of accidents
· Expected to attend provided training courses as required in order to extend knowledge and maintain efficiency of the Security Department
· Expected to be trained to certificate standard in First Aid

About you:

You have already gained first work experience in the same or similar role, preferably within a prestigious hotel environment but are able to adapt to new routines and procedures. With your good working knowledge of firefighting equipment and procedures you will be able to respond to an emergency immediately. You will already have a valid SIA license and a First Aid certificate.

If you are a dynamic, sociable and talented individual that is looking to join a fun and vibrant team, then we would like to meet you.

Being part of Hyatt Regency London – The Churchill also means, joining the Hyatt family which has over 875 hotels in over 60 different countries, also recognised as a UK Great Place to Work Company !

What is in it for you?

Continuous learning and development is paramount to us. As such, we pride ourselves on developing and supporting all our colleagues. You will have access to various learning opportunities both online and in our dedicated training room.

· 12 free nights per year of service across Hyatt Hotels worldwide
· Employee and Friends & Family rates across Hyatt Hotels worldwide
· Discounts of up to 50% in our Hyatt UK restaurants & bars
· Uniform provided and laundered complimentary
· Complimentary meals on duty
· Refer a friend bonus £500 per colleague introduced
· Cycle 2 work scheme
· Busy social calendar including annual summer & Christmas celebrations
· Workplace pension scheme
· Annual season ticket loan
· Team member & performance rewards system redeemable in various forms complimentary such as gift cards

Are you ready for a dynamic environment where you can truly shine?

This role is subject to employer right to work checks.