Cluster Sales Manager - Luxury, Lifestyle and Leisure

Job description

Hyatt is a global hospitality brand with one driving purpose: to care for people so they can be their best . Through listening, noticing others and extending meaningful gestures, we consistently deliver distinct experiences that demonstrate how a little understanding goes a long way.

Are you ready to share this purpose?

Because we are looking for a Cluster Sales Manager – Luxury, Lifestyle and Leisure for our two Amsterdam properties!

Andaz means "personal style" in Hindi. Andaz Amsterdam Prinsengracht means, five-star creative luxury in the heart of Amsterdam, expressed through local experiences, art & design and picture-perfect drinking and dining, in a playful Dutch-inspired environment.

Five-star Hyatt Regency Amsterdam , brings botany & sustainability to life with an award-winning living interior, botanical inspired guestrooms, a passion for discovering our up and coming East neighborhood and a buzzing Indonesian Restaurant, Mama Makan.

Your MINDSET:

· Confidence, energy and cleverness;

· A true representative of the company to potential clients, clients, the public, and other sources;

· Great listening and negotiating skills to create tailored proposals with a great sense of empathy;

· A team player with a hands-on mentality and a love for selling;

· Someone who fills the room with their presence, positive attitude, enthusiasm and pro-activism;

· A problem-solver who likes to take on challenges, going out of their way to make sure guests are connected to who and what matters to them.

What does the ROLE entail?

· Implementing sales action plans across the three transient segments you will have the accountability for ; Luxury, Lifestyle and Leisure;

· Pre-qualifying and targeting prospects, utilizing hotel database and developing appropriate and effective sales solicitation strategies to increase hotel's market share;

· Establishing and maintaining strong relationship with clients and the consortia's programs, constantly exploring new business opportunities and sourcing for information in regards to planned and upcoming functions/ events;

· Carefully planning sales calls, ensuring usage of our objectives, principles, and philosophies;

· Ensuring professional sales calls as per Hyatt Sales Trainings;

· Ensuring a high level of exposure for hotel through direct sales solicitation via telephone, contracts and written communications;

· Entertaining and conducting hotel inspections to relevant representatives/delegates whenever required;

· Professionally conducting routine telemarketing activities to identify new business opportunities. Follows up sales leads to identify prospect;

· Meeting and greeting VIP guests upon arrival/departure;

· Planning and making sales trips to current and potential clientele;

· Liaising and working closely with other departments, ensuring guest's requests and expectations are being met;

· Handling guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems, and ensuring that the necessary follow-up is conducted in a timely manner;

· Being knowledgeable in statutory legislation in employee and industrial relations;

· Ensure that an efficient and accurate filing system, both manuals as well as electronic, is maintained at all times;

· Maintain complete and supported records in all Hyatt systems of all sales activities, agreements, contracts and quotations for the hotel;

· Establish an efficient trace file to ensure that all business booked is properly tracked;

· Submit sales report to Cluster Director of Sales in a timely manner;

· Providing accurate reporting of business booked for monthly consolidation.

Desired profile

Qualifications :

What's in it for YOU?

General Perks:

· An entry to the Hyatt Family, a place where we care for people so they can be their best;

· 12 free nights at Hyatt hotels globally every year and 20% Discounts at our F&B outlets;

· Travel Allowance, starting from a 5 kilometers travel distance from the hotel.

· Uniform provided and laundry is taken care of in house.

· 25 Vacation days

Wellbeing:

“Our purpose is to care for people so they can be their best – and we believe wellbeing is the ultimate realization of our purpose”

· To support our colleagues mental wellbeing we provide access to “Headspace App” for all employees, free of charge as Hyatt's wellbeing assessment tool "Hyatt Well-Check"

· Social Activities; Team building outings, Sports/wellbeing activities

· Hotel gym access

Development:

“Careers at Hyatt don't have to follow a traditional career ladder or path with one pace and following only one direction. Rather, they can be customized and adapted based an employee's individual circumstances and take the form of a career lattice”

· International working experience with future international transfer happily facilitated.

· Personal development plan, in order to reach your full potential.

· A wide range of development tools through the Hyatt Learning platform for all colleagues; from e-learning to classroom sessions, Hyatt provides different solutions, depending on how you learn best (example: Excel courses, Leadership series etc.).

Diversity:

“Inclusion and diversity are at the core of our purpose and we are deeply involved in actions that create a culture of opportunity for all”

· An International team of over 15 different nationalities

· Focus on Diversity, Equity and Inclusion within our team. Through employee support groups (HyPride & Women@Hyatt), workshops and classroom trainings

Your EXPERIENCE:

· 3+ years' experience in Hotel Sales, having been already conduction actions in the defined segment.

· A Degree in Hospitality / Tourism Management, or equivalent on-the-job training;

· Previous selling / negotiating / business writing / presentations skills trainings would be preferred;

· Great language and communication skills in English

· You do not back away from all sales related administrative tasks, projects and responsibilities;

· Legally allowed to work in the Netherlands, holding an EU/EEA passport or a valid work permit for the country (we do not assist with Visa / permit applications).

Are WE what YOU are looking for?

If the answer is YES , then please send us your CV and all the reasons why WE are what YOU are looking for