Offers “Hyatt Hotel”

24 days agoHyatt Hotel

Casual Front of House Opportunities

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Job description

One of the finest situated hotels in Birmingham City Centre, Hyatt Regency Birmingham is a modern hotel that enjoys a prime central location. Our luxury hotel is just opposite the Library of Birmingham (the largest regional library in Europe) and five minutes’ walk from the exclusive Mailbox Bull Ring shopping centre and Grand Central, as well as Broad Street and Brindley Place. The hotel features 319 luxury rooms and suites, our Aria Restaurant, where guests can enjoy relaxed surroundings whilst enjoying cuisine with a selection of fine wines, or our Gentleman and Scholar Pub who specialises in gin cocktails and light bites with a stunning heated terrace which opens onto Broad Street. We also have 10 meeting rooms and Amala Spa & Club for wellness/beauty treatments a pool and gym.

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Respect, Integrity, Humility, Empathy, Creativity and Fun. At Hyatt Regency Birmingham our aim is to create energising experiences that connect our guests to who and what matters to them most. We are passionate about fostering connections, the place for any and every occasion and a one-stop experience.

In preparation for the re-opening of the Hotel we have several casual opportunities available across Front of House areas. This includes across various Food & Beverage Outlets, Host roles and Front Office reception roles.

You will pro-actively work to provide the highest level of service to our guests working within the departmental processes as assigned by your Manager. This could mean serving breakfast or evening drinks to the highest of standards, sharing knowledge of our World of Hyatt programme with guests, making recommendations within the local area or checking guests in and out of the hotel, upselling better room categories that are available and conflict resolution. We aim to provide an experience for our guests which covers all facilities of the hotel and that means our values and promise are key to our daily actions.

Roles are available in Gentleman and Scholar Bar, Aria Restaurant/Room Service, Events, Front Office.

Desired profile

Qualifications :

You will have previous hospitality experience, preferably with a similar standard of service, you will have a good level of verbal and written English and will be confident in building professional relationships with colleagues and guests.

If you are well presented, with an inquisitive nature, dynamic and sociable and looking to join a fun and vibrant team, then we would like to meet you!

Interviews will be held Thursday 6 May 2021 between 11am – 4pm. We will be in contact with successful applicants to agree a time and place for interview.

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