Bell Captain

Job description

About Hyatt
At Hyatt, we care for people so they can be their best. Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences.

Hyatt Regency Sydney is the largest upscale full service hotel in Australia with a total of 892 rooms. The hotel also features our Regency club lounge, Fitness Centre, 272 seat all-day dining restaurant, a rooftop bar with panoramic views of Darling Harbour and 3,700 square meters of new state-of-the-art meeting facilities.

The Role
Reporting to the Front Service Manager, you will be leading a team of bell attendants and commissionaires to ensure the standards are achieved. Your role will require you to have effective leadership skills in order to delegate tasks effectively and handle any guest queries or complaints with the upmost care.

Desired profile

Qualifications :

Our Expectations Include:
• Proven leadership qualities can foster an open and supportive environment
• Previous experience as a Guest Service Agent or Bell Attendant
• A guest focus & effective complaint handling skills
• Exceptional customer service and interpersonal skills
• Good time management skills with a high attention to detail and accuracy
• A proven ability to work as a team and autonomously
• Ability to work a 7 day rotating roster
• Valid driver's licence and ability to drive manual cars
• Excellent grooming and personal presentation

Benefits for working with Hyatt Include
With enriching work comes amazing rewards! Just some of our associate benefits include:
• Complimentary accommodation at selected Hyatt properties worldwide (Terms and Conditions apply)
• Learning & Development opportunities
• Discounted accommodation rates for associates as well as friends and family
• Discounted city car parking
• Fully laundered uniforms