Assistant Outlet Manager – Lady Abercorn's
Welcome to the Andaz, where our name translates from Hindi as “personal style”…
Our hotel is not conventional, this is reflected in our people and woven into the fabric of our culture of creating memorable experiences.
As an Assistant Manager in Lady Abercorn's, I am responsible for the successful running of the operation of the outlet and defining the plan for its on-going progression.
I share the leadership of the outlet with the Head Chef who is looking after the staff in the kitchen. I head up the service side of the operation. My team consists of 3 Team Leaders and 5 Bartenders of which I take charge of their development and progression.
My main area of responsibility is running Lady Abercorn's according to our brand which asks for an unscripted service, whereby everybody can add their individual touch and ‘personal style' to the ambience and environment. I am also fully responsible for the financial success of the operation which includes budgeting, forecasting, keeping to defined targets of revenue, cost and GOP results. I also ensure we keep to planned Guest Satisfaction targets as well as planning how the outlet can improve in service levels and offering.
My job also includes to work closely with plenty of other departments and suppliers. With the Sales and Marketing team I plan, design and create promotions to make sure that my outlet is advertised in the right way. Besides my colleagues, I work with plenty of people from outside of the hotel including wine and spirits suppliers, PR agencies, event organizers or interior designers when it comes to refurbishment.
The most important skill is the ability to multitask as there is a busy operation to run while planning the strategy and way forward. An eye for detail is also essential, as well as looking out for the newest trends and interpreting them in the Andaz way to include them in the operation.
My team has a great potential and it makes me happy to bring them together to exceed our targets as a group.
Being part of Andaz also means, joining the Hyatt family which has over 679 hotels in over 54 different countries, also recognised as a UK Great Place to Work Company!
What is in it for you?
Continuous learning and development is paramount to us. As such, we pride ourselves on developing and supporting all our colleagues. You will have access to various learning opportunities both online and in our dedicated training room.
• 12 free nights per year of service across Hyatt Hotels worldwide
• Employee and Friends & Family rates across Hyatt Hotels worldwide
• 1 Complimentary night stay for 2 in the Andaz (incl. dinner and breakfast) after 6 months of employment
• Discounts of up to 50% in our 7 restaurants & bars
• Uniform provided and laundered complimentary
• Complimentary meals on duty
• Refer a friend bonus £500 per colleague introduced
• Bike 2 work scheme
• Busy social calendar including annual summer & Christmas celebrations
• Workplace pension scheme
• Annual season ticket loan
• Team member & performance rewards system redeemable in the form of complimentary stays, massages and many more
Please be sure to be eligible to work and live in the UK before applying.