Offers “Hyatt Hotel”

30 days agoHyatt Hotel

Assistant Manager-Front Office

  • 浦东新区, 浦东新区
  • Teaching

Job description

· 通过礼貌及有效的方式,处理所有宾客及内部顾客的投诉及要求,跟确保问题得以圆满解决。

Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

· 确保前厅部员工给内部顾客提供合理的优质服务。

Ensures that Front Office associates provide excellent service to internal customers as appropriate.

· 迎接VIP和长住客,并为他们办理入住手续。

Personally greets and checks-in VIP and Long Stay guests.

· 确保所有前厅部员工熟悉酒店的产品和服务知识,

Ensures that all Front Office associates are familiar with the hotel’s products and services, current promotions, policies and other important information

· 协助实施顾客认知项目并维护有关客史资料库。

Assists to implement consistent guest recognition programmes and maintains a relevant guest history database.

· 通过礼貌及有效的方式,处理所有宾客及内部顾客的投诉及要求,确保问题得以圆满解决。

Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

· 经常亲自检查,确保宾客在入住及退房时,受到最好的服务。

Personally and frequently verify that guests are receiving the best possible service during check-in and check-out.

Desired profile

Qualifications :

·  通过礼貌及有效的方式,处理所有宾客及内部顾客的投诉及要求,跟确保问题得以圆满解决。

Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

·  确保前厅部员工给内部顾客提供合理的优质服务。

Ensures that Front Office associates provide excellent service to internal customers as appropriate.

·  迎接VIP和长住客,并为他们办理入住手续。

Personally greets and checks-in VIP and Long Stay guests.

·  确保所有前厅部员工熟悉酒店的产品和服务知识,

Ensures that all Front Office associates are familiar with the hotel’s products and services, current promotions, policies and other important information

·  协助实施顾客认知项目并维护有关客史资料库。

Assists to implement consistent guest recognition programmes and maintains a relevant guest history database.

·  通过礼貌及有效的方式,处理所有宾客及内部顾客的投诉及要求,确保问题得以圆满解决。

Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

·  经常亲自检查,确保宾客在入住及退房时,受到最好的服务。

Personally and frequently verify that guests are receiving the best possible service during check-in and check-out.

Make every future a success.
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