Assistant Manager - F&B Casa Boho

Job description

Position Summary:

The Assistant Outlet Manager supports the Outlet Manager in overseeing the day-to-day operations of the outlet. This role ensures the delivery of excellent guest experiences, supervises staff, maintains service standards, and assists in achieving financial and operational goals.

Key Responsibilities:

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Assist in managing daily outlet operations to ensure smooth service flow.

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Supervise and train service team members, providing regular coaching and feedback.

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Ensure consistent delivery of high-quality service to guests, maintaining brand standards.

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Monitor and manage guest satisfaction and resolve any issues or complaints effectively.

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Support in inventory control, ordering supplies, and maintaining cost control measures.

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Coordinate with the kitchen, bar, and other departments to ensure service efficiency.

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Help develop team schedules, assign duties, and manage staff performance.

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Participate in monthly forecasting, budgeting, and cost control.

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Maintain cleanliness and hygiene standards in accordance with health and safety regulations.

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Assist in promoting the outlet through upselling and guest engagement initiatives.

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Act as Outlet Manager in their absence.

Qualifications:

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Minimum 2 years’ experience in a supervisory or assistant managerial role in F&B.

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Diploma or degree in hospitality management or related field preferred.

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Strong leadership, communication, and interpersonal skills.

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Good command of English; other languages are an advantage.

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Knowledge of POS systems and basic financial reporting.

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Passion for hospitality and guest satisfaction.