Assistant Manager (Duty Manager)

Job description

· Handle all guest related issues, oversee and address any challenges as the Manager on Duty
· Review, verify and react to all group resumes, checking billing, room types, arrival, departure dates, and VIP designations

Desired profile

Qualifications :

·  Higher Diploma or above in Hospitality related discipline
·  Minimum 3 years of relevant working experience
·  Previous Front Office experience in supervisory/management level in hotel of similar capacity is preferred
·  Excellent problem solving and interpersonal communication skills, highly motivated and team focused
·  Strong sense of service excellence
·  Strong drive to achieve results and willingness to proactively improve ways of working and services are essential
·  Good spoken, written and reading ability in English, Cantonese and Mandarin