Offers “Hyatt Hotel”

Expires soon Hyatt Hotel

Assistant Front Office Manager

  • HONG KONG
  • Sales

Job description

· Ensure that the guest registration, checkout, and mail services are handled efficiently, promptly and courteously in accordance with the hotel’s policy and procedures

· Manage and maximize occupancy, revenue, and average rate while maintaining high service standards via the up-selling programs within the department

· Effectively handle all guest complaints and implements long term solutions where possible. Follow up any outstanding issues and make sure service recovery is provided

· Review guest feedback from different platforms. Drive outstanding result from TripAdvisor by reviewing current service standard and implement new initiative when necessary

· Initiates the implementation of new Front Office Standards & Procedures in keeping with brand direction

· Conduct development and performance reviews, identifying key personnel for further development and structured career path

· Provide the training to the Front Office associates

· Respond for the efficient running of the department in line with Hyatt Hotels Corporation's Corporate Strategies and brand standards, whilst meeting associates, guest and owner expectations

· Perform adhoc job tasks assigned by the hotel management

Desired profile

Qualifications :

· Minimum 7 years of Front Office experience with at least 3 years managerial experience, preferably gained from hospitality or related service industry

· Familiar with Opera System

· Excellent command of spoken English and Putonghua

· Good training skills and communications skills

Make every future a success.
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