Andaz Day Host – Front Office

Job description

As an Andaz Day Host, I am the face of the hotel and the organisation as well as being a key person who can shape the overall ‘guest experience' from beginning to end. Essentially, it is my job to ensure that memories are created for all our guests and customers not only at check-in and check-out times but also during their entire time with us. We create an environment without barriers for our guests and focus on personal interactions they will remember; this is at the centre of my role and I love building lasting relationships with all our guests.

I work within an upbeat fun team that includes other Hosts, Shift Leaders and our Assistant & Front Office Manager ; working closely with other departments is also important to our success and this helps us provide a consistent and memorable experience for the duration of the guests stay. Together we learn ways of creating truly remarkable made-to-measure Andaz Experiences.

My department act as the heart of the hotel, ensuring maximum efficiency and communication between all teams – Housekeeping, Front Office, Engineering and all those that make an impact on the guest's stay.

It's not just checking guests in and dealing with check outs as people might expect, I am often involved in other projects that help drive the guest experience or other aspects of the business. Here at the Andaz, and within Hyatt in general, we strive to deliver our purpose of “we care for people so they can be their best”; with this in mind, I am empowered to create special and unique moments with our guests and colleagues, to help enhance their overall experience and creating lasting bonds.

Hotels can often present some weird and wonderful situations. In my role, I get to be at the centre of many of these, creating an extremely dynamic and diverse role. I love to be part of an environment that is fun, creative, open to change and new ideas, often finding inspiration through our special touches with guests.

What is the Andaz London Liverpool Street?

A 5 Star Luxury Hotel in City of London near Shoreditch including:

- 267 newly renovated boutique guest rooms and spacious suites, with luxurious amenities

- 7 exciting bars and restaurants, including an authentic Japanese, a relaxed brasserie with bottomless brunch, a seriously chic wine lounge and much more…

- 15 distinct spaces ranging from a masonic temple to a grand ballroom, which host private dining, events, meetings and weddings

- Follow this link: More about Andaz London Liverpool Street!

Being part of AN d AZ also means, joining the Hyatt family which has over 679 hotels in over 54 different countries, which is also recognised as a UK Great Place to Work Company !

What is in it for you?

- 12 free nights per year of service across Hyatt Hotels worldwide

- Employee and Friends & Family rates across Hyatt Hotels worldwide

- 1 complimentary night stay for 2 in the ANdAZ (incl. dinner and breakfast) after 6 months of employment

- Discounts in our 7 restaurants & bars for you and 4 other guests

- Uniform provided and laundered complimentary

- Complimentary meals on duty

Please be sure to be eligible to work and live in the UK before applying.