Offers “HSBC”

Expires soon HSBC

UK Client Service Officer - Global Liquidity & Cash Management - GSC Cairo

  • القاهرة, مصر
  • Sales

Job description

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of UK Clients Services Officer – Global Liquidity & Cash Management Digital

Principal responsibilities

· Identify and resolve daily cash management inquiries for wire transfers, ACH, checks, commercial cards, statements, billing, reporting, receivables such as Lockbox, and other core cash management services
· Organic cross selling of GLCM products and services and provide superior service support for all GLCM solutions
· Resolve any/all identified issues promptly and escalate concerns to management as appropriate to ensure timely awareness of any material concerns
· Open daily cases to track inquiries and manage cases to resolution within agreed timelines
· Ensure that fraud/errors/irregular transactions (if any) are identified and escalated
· Ensure that the process productivity, quality and customer experience requirements are met in accordance with standards set
· Protect sensitive client and bank information by ensuring documents, computers, files, and all confidential matters are appropriately handled as set forth by policy
· Ensure all activity documentation is complete to provide performance tracking
· Complete other responsibilities, as assigned
· Establish and maintain excellent working relationships with the key HSBC stakeholders
· Live the Group Values
· Supports HSBC’s GBM and CMB customers

Desired profile

Qualifications :


·  Bachelor’s degree in business, related field or equivalent work experience
·  Knowledge of industry standards related to all Cash Management products and services preferred
·  Ability to understand customer needs, and translate to actions aimed at providing quick resolutions
·  Ability to resolve medium to complex queries including customer complaint resolution
·  Strong Customer Orientation and passionate about delivering superior customer service
·  Ability to write business emails providing complete and accurate information and next steps
·  Excellent interpersonal skills and ability to interact and build relationships with stakeholders at all levels
·  Great written and communication skills in English
·  Flexibility to work shifts
·  Ability to understand a customer’s business and the fundamentals of running a business
·  Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website

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