Trade Middle Office Assistant

Job description

The role of the Trade Middle Office Assistant is to provide a high level of service to customers whilst minimizing operational errors and losses, primarily through pre-processing of documents and preparation of outgoing advices, monitoring and approving transactions.

The role is working with in UK Service Delivery – Trade, Receivables & Equipment Finance Business Services.

HSBC are the largest trade and receivable finance organisation in the world, offering a comprehensive range of forward-thinking open account supply chain and traditional trade solutions. The bank has been recognised by the industry's most prominent publications and associations for its strength in combining innovation and service excellence with end-to-end customer solutions. HSBC Global Trade and Receivables Finance (GTRF) serves as a core service provider for Commercial (CMB) and Global Banking (GBM) customers.

We are looking for a motivated person to join a GTRF centre of excellence team looking after some of our largest UK Clients.

This is a great opportunity to learn new skills and expand your knowledge of the different products available in GTRF and involves liaison with internal and external customers on non-routine matters via client services where appropriate.

Your responsibilities will include:

· Pre-processing of documents and preparation of outgoing advices, monitoring and approving transactions.
· React promptly to requests received from Global Trade and Receivables Finance (GTRF) Sales/Relationship managers and client services in respect of the processing of client transactions.
· Ensure our customers receive a quality service at all times.
· Promote and enhance HSBC's Trade & Guarantee capabilities.
· Provide technical advice and guidance to internal & external clients.
· Contribute to a culture of continuous improvement
· Ensure our customers receive a quality service at all times.
· Promote and enhance HSBC's Trade & Guarantee capabilities.
· Provide technical advice and guidance to internal & external clients.

Desired profile

Qualifications :

The ideal candidate for this role will have the below experience and qualifications:

·  Experience providing a specialist service for customers, internal and external who deal with
·  Good IT skills - Microsoft suite etc.
·  Customer driven, Ability to work on your own with minimal supervision, Meet tight documented processing deadlines, Accuracy and attention to detail.
·  Consistently achieved objectives set for them and taken action to improve their own performance
·  Self-awareness with confidence to work independently and take responsibility for own development
·  Both spoken and written communication skills with experience of sharing information effectively, in a clear, concise and professional manner
·  Contributed productively to team objectives, sometimes supporting and sometimes leading activities to achieve shared goals

The base location of this role will be 4 Hardman Square, Manchester

At HSBC we look to enable our employees to better balance their work / life priorities and have the flexibility required to meet challenging needs as they progress through different life stages. Where possible we will consider the following flexible working options: part-time working, job sharing, term-time working, working from home and staggered hours. If in considering a role with HSBC you have a need for some flexibility in your working arrangements please discuss this with the recruitment team in the early stages of the application process.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC Commercial Banking UK is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions.

When joining HSBC Commercial Banking UK, you will become a valued member of our team, we take the time to get to know you and there will be many tailored development opportunities along the way to support your career to grow as much as you want. We can offer you a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity, shared parental and adoption pay, and support when you return to work, and a contributory pension scheme with a generous employer contribution. But this is only the start, we work closely with our colleagues to understand their life balance needs and we support them with several schemes and initiatives. We can't wait to tell you about our ways of working, wellbeing agenda and our healthiest human system!

We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.

Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 2078328500