Surveillance Business Analyst

Job description

Role Title: Surveillance Business Analyst

Business: Risk Management

New or Existing Role? Existing

Grade: GCB4

Role Purpose

· The Surveillance Business Analyst will be part of the Global Regulatory Surveillance Strategy, Transformation and Change Management team. This team has responsibility for delivery of all Surveillance Transformation and Change across HSBC.
· The Surveillance Business Analyst will have responsibilities across both Change Management activities and Transformation projects. They will work throughout the project lifecycle (from conception to implementation), across the three pillars of people, process and technology. They will work in partnership with numerous global stakeholders across the businesses, surveillance and compliance, technology teams and other functions.
· Change management activities will predominantly focus on expanding the coverage and effectiveness of our existing surveillance capabilities. This covers: transactions, communications and unauthorised trading surveillance. These are significant technology deliverables, but they also require conscientious gearing with people and business process change to ensure deliverables are embedded into the surveillance BAU process.
· The surveillance business analyst will also deliver strategic transformation projects across the surveillance landscape. These include:
· Integration of our existing capabilities for the purposes of Case Management, Behavioural Analytics and management Information. These initiatives will help identify anomalous behaviours across the functional silos, improve business process resilience and facilitate investigations.
· Consolidation of various analytical detection systems into a single, future proof tool with the aim of increasing efficiency, reducing costs and complexity.
· Replacing individual surveillance detection systems with next generation analytical platforms.
· For these deliverables, the business analyst will be responsible for partnering with front office colleagues, surveillance SMEs and technology, documenting problem statements, use cases and business requirements, whilst working with the associated surveillance Change Manager to facilitate the changes through the full project or change management lifecycle.
· This role requires very strong stakeholder management and communication skills. Business analysis and organisational skills. The candidate will need to evidence excellent interpersonal, communication and presentation skills.

Key Accountabilities

Impact on Business

· Plan for Change : Building consensus among users and stakeholders on specific changes designed to better meet their needs.
· Manage Change : Act as a conduit for change requests, retaining oversight of the full project lifecycle, from conception to Implementation.
· Reinforce Change : Oversee transition from business process to another and importantly incorporate post-delivery assessment and review activities. Build on incremental change.
· Facilitate and capture business requirements and document these by producing a Business Requirement Document.
· Work closely with key stakeholders to analyse problem(s) to be addressed and ensure clear and complete understanding of requirements.
· Ensure that requirements documentation provides an accurate, comprehensive account of the business problem to be addressed, ensure buy-in/sign-off from stakeholders.
· Ensure the requirements documentation and proposed solution is clearly understood by the technology team(s).
· Analyse and document the existing business process; prepare future business process recommendations and new system functionality.
· Ensure signoff of requirements by relevant stakeholders and sponsors in accordance with project timeframes.

Customers / Stakeholders

· Facilitate and capture business requirements and document these by producing a Business Requirement Document.
· Work closely with key stakeholders to analyse problem(s) to be addressed and ensure clear and complete understanding of requirements.
· Ensure that requirements documentation provides an accurate, comprehensive account of the business problem to be addressed, ensure buy-in/sign-off from stakeholders.
· Ensure the requirements documentation and proposed solution is clearly understood by the technology team(s).
· Analyse and document the existing business process; prepare future business process recommendations and new system functionality.
· Ensure signoff of requirements by relevant stakeholders and sponsors in accordance with project timeframes.

Leadership & Teamwork

· Facilitate and capture business requirements and document these by producing a Business Requirement Document.
· Work closely with key stakeholders to analyse problem(s) to be addressed and ensure clear and complete understanding of requirements.
· Ensure that requirements documentation provides an accurate, comprehensive account of the business problem to be addressed, ensure buy-in/sign-off from stakeholders.
· Ensure the requirements documentation and proposed solution is clearly understood by the technology team(s).
· Analyse and document the existing business process; prepare future business process recommendations and new system functionality.
· Ensure signoff of requirements by relevant stakeholders and sponsors in accordance with project timeframes.

Operational Effectiveness & Control

· Understanding the business issues and challenges
· Understand the measures of success for both the project and the key stakeholders
· Ensure appropriate prioritisation is achieved
· Take ownership of delivery and ensure impact of new initiatives is understood.
· Take direct responsibility for the coordination of business change tasks.
· Act as the gatekeeper of surveillance change requests into technology.

Major Challenges

· Surveillance projects currently have significant business and technology focus in HSBC, as well as across the market.
· The Surveillance transformation programme is a ‘Key Initiative' for GBM, with GBM EXCO and Group Board level visibility. There is an extremely fast rate of change and high delivery expectation.
· These are global, Front-to-back, cross asset class projects with many dependencies and a matrix of stakeholders.
· Ability to implement and leverage evolving, cutting edge technology that is new in the industry.
· The global Regulatory Surveillance department will have doubled in size over 2016 and 2017. As a result, many Surveillance SME's will be unfamiliar with our systems, processes, concepts and challenges. They will need educating and clear strong, focused communication. Scope needs to be clearly defined, communicated and managed ongoing as user numbers grow, and requirements inevitably increase as system benefits become clearer.
· The Strategy, Transformation and Change team is a relatively new team, in a department that it going through a large amount of organisational change. Although roles and responsibilities between the Change, SME and technology teams have been defined, they need to be further refined and embedded.
· We are required to respond to many demanding regulator-driven requirements (across various jurisdictions), whilst trying to transform how we perform surveillance and respond to pressure from internal control and audit groups. There is a tension between responding to these three drivers which makes prioritisation significantly and has created an environment where demand significantly exceeds supply.

Role Context

· Surveillance projects currently have significant business and technology focus in HSBC, as well as across the market.
· The Surveillance transformation programme is a ‘Key Initiative' for GBM, with GBM EXCO and Group Board level visibility. There is an extremely fast rate of change and high delivery expectation.
· These are global, Front-to-back, cross asset class projects with many dependencies and a matrix of stakeholders.
· Ability to implement and leverage evolving, cutting edge technology that is new in the industry.
· The global Regulatory Surveillance department will have doubled in size over 2016 and 2017. As a result, many Surveillance SME's will be unfamiliar with our systems, processes, concepts and challenges. They will need educating and clear strong, focused communication. Scope needs to be clearly defined, communicated and managed ongoing as user numbers grow, and requirements inevitably increase as system benefits become clearer.
· The Strategy, Transformation and Change team is a relatively new team, in a department that it going through a large amount of organisational change. Although roles and responsibilities between the Change, SME and technology teams have been defined, they need to be further refined and embedded.
· We are required to respond to many demanding regulator-driven requirements (across various jurisdictions), whilst trying to transform how we perform surveillance and respond to pressure from internal control and audit groups. There is a tension between responding to these three drivers which makes prioritisation significantly and has created an environment where demand significantly exceeds supply.

Management of Risk

· The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
· This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring.
· Also by addressing any areas of concern in conjunction with line management and/or the appropriate department

Observation of Internal Controls

· The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
· This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring.
· Also by addressing any areas of concern in conjunction with line management and/or the appropriate department

Desired profile

Qualifications :

·  The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
·  This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring.
·  Also by addressing any areas of concern in conjunction with line management and/or the appropriate department

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.

We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.

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