SCCM Infra/System Administrator/IT Infrastructure Delivery

Job description

Job Description

Role Title:

System Administrator

Location

Pune, India

Global Business / Function

IT Infrastructure Delivery ,
Client Services , Client Platforms

Role Context

Client Services provides the solutions and services that enable HSBC staff and systems to operate and communicate on a daily basis. Client Services consists of Engineering teams, Product Management teams, Regional Implementation, Delivery & Support (IDS) teams & Client Support and Delivery function. Client Services acts as the face of IT Infrastructure Delivery to HSBC internal customers.

Client Platforms is one of the Client Services' engineering teams. It owns the builds and associated infrastructure for the bank's PCs and ATMs; it also owns the Application Delivery and Asset Management functions that allows for software to be delivered to the bank's PCs.

This role is an individual contributor role as a System Administrator within the Windows Systems Management (WSM) domain within Client Platforms. Windows Systems Management is a Global team which is responsible for Engineering & Support of Microsoft SCCM & Adaptiva Infrastructure that supports the HSBC's Windows estate on Laptops, Desktops, Servers & Self-Service Devices; Engineering of infrastructure tools used across in the Windows Desktop, Laptop & Self-Service estate and the Windows Laptop & Desktop OS Build processes

Detailed Job Description

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Ensures that SCCM infrastructure meets the service availability metrics by monitoring SCCM and Adaptiva services, client healthiness, performance tuning and capacity planning & troubleshooting advanced SCCM related issues.

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Provide 24 x7 support on SCCM service following a global Rota and follow-the-sun support.

· Configuration, support and maintenance of SCCM infrastructure.
· Manage the upgrade SCCM clients.
· Adhere to internal process to support the service, including change management, and incident management policy.
· Responsible for the troubleshooting of incidents, including joining crisis call and working with teams and vendors for a resolution.

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Ensure appropriate documentation is created or kept up to date.

Knowledge, Experience & Qualifications.

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3 to 5 years of relevant IT experience, with minimum 3 years of strong SCCM knowledge with proven experience in supporting SCCM infrastructure & Windows OS in large enterprise environment.

· Knowledge of Operating System Deployments, Security Patching , Application Deployments is essential

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Experience in managing infrastructure - Windows OS, SQL Database

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In-depth knowledge in Windows server and desktop OS, WSUS and SQL server.

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Basic Knowledge in Storage, and Network Technologies

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Knowledge of scripting and development e.g. VB script, PowerShell will be added advantage

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Effective and clear communication skills (written, oral and listening), with ability to describe complex technical scenarios in a concise manner depending on the audience.

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Proven ability to work across geographies and time zones with a variety of teams.

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Strong sense of ownership & urgency, ability to prioritize , attention to detail, flexibility, sense of vigilance & adherence to all compliance procedures & policies.

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Knowledge of Service management techniques including incident, problem, change, release management

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Ability to work under stress to deliver projects and handle critical system incidents

Working Hours

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This role is part of a Global SCCM Infrastructure Support team that provides 24x7 support. Candidates are expected to have a flexible approach in working and often required to work in shifts and weekends.

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Regular working days are from Mon to Fri or 5 days working depending upon the shift.

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Candidates are required to be able provide on call support during weekends or non-business hours based on Rota.

Major Challenges of the Role.

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Managing the high level of critical and unplanned work that is presented to the team.

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Developing expertize of HSBC's infrastructure

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Pressures to deviate from globally agreed policies, procedures, tools and processes

·
Overcoming aversion to change in the organization and business practices

Desired profile

Qualifications :

NA