Offers “HSBC”

Expires soon HSBC

Sales Quality Assurance Assistant Manager

  • Kowloon, Hong Kong
  • Bachelor's Degree
  • Sales

Job description

Some careers grow faster than others.
If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.

HSBC Insurance provides a comprehensive range of life products and services to suit the every possible need of our personal, commercial, corporate, institutional and private banking customers. As a leader in new life insurance business and Hong Kong's largest administrator of retirement schemes, the business serves this diverse client portfolio from its management offices in Hong Kong and through a wide network of banking, consumer finance and insurance subsidiaries throughout the Asia-Pacific region.

We are currently seeking a high caliber professional to join our team as Sales Quality Assurance Assistant Manager .

Principal responsibilities
· To assist on the implementation of various Sales Quality Assurance related programs and activities with the objectives of minimizing sales compliance risks, maintaining professionalism and high sales quality standards of Pensions sales staff in conducting regulated activities
· To assist on revisiting and implementing the Sales Quality Assurance framework to cater for business need and explore other effective Sales Quality Assurance checking mechanism by considering risk-based approach
· To produce Sales Quality Assurance reports to management on a timely basis and work closely with Pensions Sales to address the Sales Quality Assurance findings by enhancing the controls and sales procedures, strengthening the communication with Pensions Sales to enhance awareness
· To implement effective Sales Quality Assurance framework and conduct Sales Quality Assurance checking activities to mitigate sales compliance risk within MPF business
· To monitor sales quality of Pensions sales team via monthly Sales Quality Assurance checking to identify any gaps or issues and recommend reinforcement process to mitigate sales compliance risks
· To maintain and update the Sales Quality Assurance guidelines and checklists to reflect changes in regulatory or business requirements and align with Retail Banking and Wealth Management practice and communicate with Pensions Sales for changes

Desired profile

Qualifications :

.
Requirements
·  Bachelor degree holder
·  Relevant experience in Sales Quality Assurance in Banking or Financial industry, Pensions is an advantage
·  Experience in Customer Services in Banking or Financial industry, Pensions is an advantage
·  Good knowledge of Mandatory Provident Fund or Occupational Retirement Schemes Ordinance legislation and understanding of operation for products of Pensions
·  Excellent communications and interpersonal skills
·  Detail mindset with high accuracy
·  Good team player with positive attitude
·  Good command of both written and spoken English
·  Committed, proactive and work independently
You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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