A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Sales Banking Officer / Senior Banking Sales Representative
Customer Contact Centre
Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.
We are currently seeking high caliber professionals to join our team as Sales Banking Officer / Senior Banking Sales Representative.
· Conduct sales activities and recommend appropriate general banking solutions to customers in professional manner
Handle customer enquiries and cross-sell extensive ranges of banking products
Contribute to achieve the team's service and sales objectives
Support the bank's initiatives when necessary
Ensure the selling processes are in compliance with the Bank's policies and all applicable regulatory guidelines
· Diploma or Degree Holder, Form Five or DSE Graduates with relevant working experience will also be considered
· Passes in the Insurance Intermediaries Qualifying Examinations (IIQE) Paper 1, 2 and 3 and Hong Kong Securities and Investment (HKSI) Paper 1, 7 and 8 preferred
· Minimum two years of sales / telemarketing experience, with exposure in banking projects is an advantage
· Strong sales and customer service orientation, with good communication and phone skills
· Proficiency in both English and Chinese, with proficiency in Putonghua an advantage
· High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
(Candidates with less experience will be considered for the position of Senior Banking Sales Representative )
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.