Offers “HSBC”

Expires soon HSBC

Regional Infrastructure Deployment and Support Analyst - UAE Nationals Only

  • d3, الإمارات العربية المتحدة
  • IT development

Job description

Regional Infrastructure Deployment and Support Analyst
UAE Nationals Only

United Arab Emirates, Dubai, Emaar Square

About HSBC
HSBC is one of the world's leading banks, with a network covering 67 countries and territories. Our global reach means we offer many ways for you to develop your career. We offer an inclusive, values-led culture, tailored learning and development programmes and competitive benefits. We have roles in retail, commercial, investment and private banking and a range of operational and functional teams.
Role Purpose
· MENAT Telecommunication Services is responsible for all Network Systems including Telephony, Contact Centers, Internet Networking, Audio Video systems, Trade Floor systems, Branch and International networking supporting the region.
· Regional IDS analyst (Telecommunication Services) will work within the Telecommunications team and will be a subject matter expert on at least one area of Telecommunications Services.
· The Regional IDS analyst is jointly work with network specialist and others in the team for the provision and/or 2nd/3rd line design / support / governance of services on a national/ international level utilizing network technology equipment. This can include both the development of new functions and facilities and the on-going systems support of production systems.

Job Responsibility
· Meets expectations of internal customers through delivery of high quality projects, meeting their needs and demonstrating the added value of service provided
· To support and maintain full functionality of equipment and applications provided by TS
· Identify and improve efficiency and potential improvements of the Telecommunications environment
· To ensure that the business' IT needs are understood and that services are tailored to meet their requirements, and also to ensure that users are fully aware of the services available and receive maximum benefit from them.
· Collaboration and contribution to team objectives
· Ensure compliance and be able to demonstrate adherence to internal controls, Telecoms Group Standards and Information Security Secondary Standards.
· Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.

Desired profile

Qualifications :

Knowledge & Skill
·  Knowledge of network technologies (eg. TCP/IP. LAN. Internet, DNS, DHCP, proxy, IPT, Video Conferencing, Contact center)
·  Good knowledge of best practice within an operational support environment including Cost, risk management
·  Ability to work under pressure and deliver within limited time scales, proven ability to prioritize competing demands.
·  Good communication skills, both verbal and written.
·  Good team player skills which rely on honest open communication and reliability of individuals to strive to deliver an excellent service to the customer with good interpersonal skills.
·  Preferably industrial certifications such as CCNA/ CCNP etc.
·  University graduate with a degree preferably in Computer Science, Information technology or related discipline
Business Area
HSBC Operations, Services and Technology (HOST) provides essential operational services, IT and technical support to help HSBC function effectively and improve our customer service. We offer a wide range of career opportunities ranging from software engineering roles to procurement and customer service positions. For more information visit http://www.hsbc.com/careers/explore-our-business

Why HSBC?
We put diversity at the heart of our business and we take our responsibility to develop our talent seriously.
Joining HSBC will give you the chance to work in a collegiate, supportive and inclusive environment in which we seek to develop and promote people based on merit. We will provide you with tailored training and support to help you identify and follow your chosen career path, as well as access to a range of market-competitive benefits.

What to expect at HSBC
·  The chance to realise your ambitions
·  Globally connected careers
·  A strong emphasis on values
·  Learning and development opportunities
·  An inclusive, meritocratic culture
·  Market-competitive benefits
Global Careers Opportunities
Visit our Global Careers site where you can explore our business, meet our people and find useful application hints and tips http://www.hsbc.com/careers

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