Product Researcher - Pulse

Job description

GCB5 Product Researcher (UX/UI) - Pulse

On a mission to help every small business succeed

We believe small businesses make the world go round. They create jobs, build communities, are the core of our economy, and enrich our culture. But it's too hard; they are not just expected to be passionate, hardworking entrepreneurs. They are also expected to quickly understand the complexities of their financial data to make crucial business decisions every day.

We are here to do the difficult task of simplifying this problem. We are using data science combined with an amazing user experience to empower every small business make better business decisions.

We are combining the pace and entrepreneurial spirit of a technology start-up with the backing of a 150-year-old institution.

We want to be known for helping every small business succeed. Interested?

Pulse is looking for a Product Researcher to help us launch a new business. We are seeking somebody, passionate about research and experienced at getting to the bottom of tough User challenges, to join us as a crucial part of the product design team.

At Pulse, the role of Product Researcher is to get to know our target market inside out, empathising with their challenges, and helping us co-create the most valuable solutions and experience for Users of our mobile app (and future channels/devices).

The right candidate will be comfortable designing, running and drawing conclusions from user research and creating a culture of co-creation - using a range of face to face and digital research methods at events, or across the UK, finding business owners and learning about them. You'll get to build your own concepts and research approach to make an impact on how Pulse builds the product from day one.

In this role, you will:

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Develop Pulse's user research capability to design and create product experiences that add value to our users

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Run in depth research studies, question and interview users, synthesise results and deliver unbiased research

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Know our target market and empathise with their challenges while creating solutions and experiences that will deliver the most value to them

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Build your own concepts and approaches to work

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Collaborate with pulse team members and contribute to how we build our product

Desired profile

Qualifications :

To be successful in this role you should meet the following requirements:

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Experience in consumer lead product development or design

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Comfortable to get hands-on with and working within a start-up environment

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Passionate about product lead research and design

· 
Strong communication skills and ability to clearly articulate impact

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Ability to influence and work cross-functionally across several small internal teams

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Comfortable in creating own methodology and strategy

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Align user research plans and activities with wider team objectives and priorities

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Experience developing and evolving design standards in early-stage companies, or re-designing experiences and standards in an organization

The base location for this role is WeWork Waterloo, York Road, London.

Pulse is owned and operated by HSBC UK Bank PLC

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why PULSE is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation. Within the work place you will have access to various employee resource groups which aim to promote and achieve a health work / life balance and support our diversity ambitions.

When joining PULSE, you will become a valued member of our team, we take the time to get to know you and there will be many tailored development opportunities along the way to support your career to grow as much as you want. We can offer you a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity, shared parental and adoption pay, and support when you return to work, and a contributory pension scheme with a generous employer contribution. But this is only the start, we work closely with our colleagues to understand their life balance needs and we support them with several schemes and initiatives. We can't wait to tell you about our ways of working, wellbeing agenda and our healthiest human system!

Recruitment Helpdesk :

Email: hsbc.recruitment@hsbc.com

Telephone: +44 2078328500