Product Owner

Job description

Role Title: Product Owner

Business: Risk

New or Existing Role- Replacement

Grade: GCB4

Role Purpose
· Financial Crime Threat Mitigation (FCTM) focuses on the specific financial crime threats the firm faces now and in the future, pioneering the techniques and technology that protect our business, our customers, and the many communities in which we operate from the harms associated with financial crime. FCTM harnesses intelligence, analytics, technology, investigation, information sharing, and public-private partnership to achieve this end, always seeking the most effective and efficient means. FCTM is also partnering with Financial Crime Compliance to build the case for a more efficient and effective regulatory approach by defining a potential new regulatory landscape based on practical, tested innovation and serving as a thought leader in the ongoing public debate on the future of regulatory compliance.
· The Product Management team ensures that essential systems and data are available to enable FCTM to conduct effective and efficient investigations and analytics. The team is proactive and future-looking, shaping financial crime technology and promoting its adoption across Compliance.
· In this role, the jobholder is responsible for:
· Delivery of new features to the Compliance Data Platforms
· Backlog management and prioritisation
· Develop and communicate a vision for the product.
· Develop and maintain the product roadmap and communicate the status to stakeholders
· Stakeholder engagement and user interaction at all levels leading to informed and well-judged trade-offs and priority decisions to maximise business benefit.
· Working with stakeholders to capture of requirements and create user-stories
· Ensure requirements are communicated clearly, consistently and in context to HOST colleagues at all levels
· Optimize systems usage in FCTM. Identify and eradicate duplication or underutilisation within the FCTM and across Compliance and lines of business.
· Support Head of Data Platforms to prepare and sign off for annual FCTM Systems AOP
· The role holder would also be responsible for establishing seamless, trusting and mutually supportive relationships with the other components of FCTM, FCC and GIIG.

Key Accountabilities

Impact on Business

· To manage a team of systems and analytic specialists in-line with the overall FCTM and Compliance objectives
· Ensure effective stakeholder engagement and user interaction at all levels leading to informed and well-judged trade-offs and priority decisions to maximise business benefit.
· Ensure requirements are communicated clearly, consistently and in context to HOST colleagues at all levels
· Implementing a consistent and effective management approach across the functional areas.
· Drive efficient allocation of scarce resources, including capital and people


Customers / Stakeholders

· Build networks and manage day-to-day relationships with senior staff on technology related matters in Risk and Business.
· Manage requests from business and risk for intelligence or opportunities to leverage FCTM technology and data
· Strengthen and broaden internal relationships with global functions, lines of business, regions, and countries who directly benefit from or interact with FCTM systems, including:
· Regional Systems Delivery colleagues within FCTM Integration
· FCTM managers and lead users
· Compliance stakeholders
· HOST colleagues
· Lines of business stakeholders
· Strengthen and broaden external relationships with key technology/data providers leveraging the FCTM Innovation function


Leadership & Teamwork

· Provides direction at a global level and support at a regional level to the deployment of systems within FCTM and Compliance
· Attracts, retains and motivates high calibre talent.
· Provides sponsorship and strategic vision for People Development initiatives for FCTM, aligned to Group Risk and Group activities, as well as supporting the annual BAU HR cycle.
· Establish and promote a learning culture focused on open feedback and continuous improvement.


Operational Effectiveness & Control

· Ensure business and regulatory implications of system design and operation are proactively anticipated, considered and communicated throughout the lifecycle
· Establish manual and automated technical processes to ensure and evidence rigorous adherence to Group policies and management of operational risk
· Develop and present options to implement controls whilst retaining full benefit from investment in systems
· Maintain sound understanding of key threats and system vulnerabilities and engage proactively with risk stewards to mitigate the impact of compromise.


Major Challenges
· Global Compliance is going through a period of rapid and deep change both internally and externally. Internally we are restructuring the Group's footprint, ensuring that these businesses are run consistently and globally.
· Managing a team within a large Global Compliance sub-function in such an environment is challenging by itself. However, there are additional challenges from internal restructuring of our business, major cost reviews and implementation of efficiency programmes.
· The immense amount of change internally and externally calls for the job holder to be alert and adaptable to developing requirements, whilst also delivering challenging targets.
· Managing the demands of multiple diverse aspects of the role.
· Maintaining a global perspective, but with particular consideration of regional distributions (staff, budgets, resources, operations) and the impact of these; and ensuring a proportionate balance in each region.
· Implementing and managing a uniform approach to operations, in view of disparate operating procedures already in operation (within the organization and within departments) and the unique issues, requirements and problems associated with each.
· Understanding the highly complex and constantly changing landscape of investigative & analytic technology and data to minimise duplication and maximise benefit.
· Prioritising potentially divergent and conflicting requirements from a broad range of senior stakeholders and ensuring that the stakeholder community remains supportive of the overall direction
· In partnership with Innovation, continuously learning and assessing emerging technologies and their potential application to FCTM with a healthy scepticism of vendor claims and without introducing paralysis or destructive change
· Resolving tensions between urgent and important issues arising from both HOST and Compliance to meet short term challenges whilst ensuring the realisation of strategic architecture is not compromised.
· Engaging effectively with a very diverse set of stakeholders from board-level executives to developers


Role Context
· The jobholder will be required to lead and manage global teams of technologists and data specialists as well as subject matter experts in financial crime threats and analytical techniques
· The role holder will be expected to demonstrate considerable entrepreneurial spirit to obtain the necessary knowledge and identify and realise opportunities.
· The role holder will have access to highly sensitive information and must exercise sound judgement in protecting it whilst adhering to all relevant rules and regulations.
· This is a new position and function that the jobholder will be expected to further define and embed

Role Dimensions
· The jobholder's responsibilities cover all Data Platforms developed and deployed specifically to tackle financial crime


Management of Risk
· The jobholder will continually reassess the operational risks associated with the role and inherent in the business, taking account of changing financial crimes threats, geopolitical, economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology. Monitor in accordance with the Principal Accountabilities set out above.
· The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organization

Observation of Internal Controls

· Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
· To assist in the discharge of accountabilities set out in the Legal & Compliance FIM by proactively assisting FCTM Managers in their responsibilities to assist management in identifying and containing compliance risk, monitoring, reporting and certification, fostering a compliance culture and optimising relations with regulators.
· Jobholder is an ‘insider' for dealing purposes and subject to strict controls and confidentiality

Desired profile

Qualifications :

Knowledge & Experience / Qualifications
·  Proven Project Management/Product Ownership experience in a complex global environment
·  Deep technical understanding with direct experience working in data-related projects
·  Strong interpersonal skills with the ability to communicate technical matters effectively with senior leaders in Compliance, the business, and the public sector.
·  Proven written and verbal communication skills with high attention to detail
·  Highly motivated self-starter with proven ability to work collaboratively within teams and to deliver on time
·  Comprehensive knowledge of technology issues relevant to Data Platforms and the financial sector in general.
·  Proven ability to rapidly develop matter expertise in a range of technical and non-technical areas
·  A personal and professional interest in security, intelligence and technology

We are a diverse workforce and it is part of our organizational culture, it reflects our belief that diversity of thought, background and perspective make HSBC a stronger organization. We strive to implement a culture that is inclusive, diverse, positive and performance-oriented. Having a diverse workforce allows us to benefit from a variety of perspectives and strengthens our local and global competitiveness. We value diversity in our workforce and encourage all qualified candidates to apply from a variety of perspectives and strengthens our local and global competitiveness. We value diversity in our workforce and encourage all qualified candidates to apply.

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.

We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.

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