Product Expert - Others RBWM

Job description

Job description

Please note this job advertisement is only available in Spanish. To view the job, select ‘Español - ES’ from the language selector in the page menu.

Purpose of the position:

− Lead operational and technological initiatives that make the Premier value proposition more competitive, through Project management.
− Develop traditional and digital customer service channels seeking the best experience for Customers
− Ensure the correct delivery of the value proposition to Mass Affluent Customers, through continuous improvement.
− Promote excellence in the customer experience with the bank. 
− Collaboration with the WPB areas identifying areas of opportunity, developing the recognition and satisfaction of the segment's customers in accordance with the Group's standards.
− Implementation of Global initiatives with customer orientation and detection of opportunities through strategies for their correct implementation in the local market.
− Regulatory compliance and control of the segments.

Requirements

− Bachelor's degree in the Economic – Administrative or Engineering field 
− 3 years of experience in the financial industry
− 2 years in project management (leading them)
− Advanced English
− Project Administration
− Highly developed communication skills
− Highly developed negotiation skills
− Adaptability to change
− Advanced skill in controls and effective decision making
− Advanced knowledge in customer service and customer service issues
− Strategic vision
− Teamwork and focus on results
− Leadership, motivation skills and group management
− Ability to work under pressure
− AMIB II or AMIB III certification or equivalent or higher is recommended.

At HSBC we expect our people to treat each other with dignity and respect, creating an inclusive culture that promotes equal opportunities.

Our values define who we are as an organization and what sets us apart, we value difference, we move forward together, we take responsibility for our actions, we use good judgment, we do the right thing and we make things happen.

At HSBC we are aimed at guaranteeing gender equality and constant training for our employees, as well as the protection of their labor and social rights.

“At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, care for the new member of the family, or grieve the loss of a family member. 

Our paid leave package is at the forefront in Mexico.  

Now you have one more reason to be HSBC and proudly live a culture of comprehensive well-being, balance and self-care”.