Wealth and Personal Banking (WPB)
Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.
We are currently seeking an experienced professional to join our team.
In this role, you will:
•Provide high quality support to PRM(EPRM,PRM,PRO)
•Build extensive knowledge of HSBC systems and procedures in order to handle client needs
•Proactively help HSBC identify opportunity to improve process efficiencies
•Sensitively redirect clients to the most effective and efficient channel
•Support the client in navigating the channel of their choice (to interact with HSBC) effectively and efficiently
•Ensure the client consistently receives a professional premium service which exceeds their expectations at all times
•Maintain high standards of control and operational practices in line with HSBC's expectations
To be successful in the role, you should meet the following requirements:
•Bachelor degree or above(recognized by the state)
•With 1-2 years' working experience, sales or customer service experience is preferred
•Good communication and selling skills
•Good understanding of Retail Banking and Wealth Management products and services
•Good spoken and written English
•With nice personality
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. /IC/*
Issued by HSBC Bank (China) Company Limited