Premier Customer Officer - George Street

Job description

Some careers shine brighter than others.

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

Sales, Distribution and Business Development plays a vital role in meeting customer needs by offering the right products through the right channels to the right customer segments, thereby maximising value and business revenue. Responsible for achieving sales and revenue targets and implementing distribution strategy, the team drives the delivery of market leading retail customer experiences.

We are currently seeking an ambitious individual to join this team in the role of Premier Customer Officer in our George Street Branch, Sydney.

Your main responsibilities will include:

• Assisting with the management and development of a portfolio of diverse personal account relationships.
• Proactively identifying client's financial service needs and providing appropriate financial services and personal credit products.
• Managing the Premier reception area, which includes greeting and assisting the premier customers and ensuring the area is presented in a professional environment.
• Assisting with the achievement of growth targets by ensuring all relevant documentation is appropriately completed, followed up and executed.
• Promoting cross-selling opportunities by referring business to appropriate team members.
• Handling customer complaints and maintaining the complaints database.

Desired profile

Qualifications :

To be successful in this role, you will need:

• Minimum Higher School Certificate or equivalent certification/education.
• A minimum of 2 years customer service experience within a Financial Services environment.
• Superior customer service skills, including the ability to handle customer complaints and complex issues.
• Strong communication, interpersonal and relationship building skills.
• A strong attention to detail and the ability to adapt to changing environments.
• A strong commitment to teamwork and a willingness to take initiative.
• Demonstrated ability to prioritise and manage multiple issues with competing deadlines concurrently.

You'll achieve more when you join HSBC.
www.hsbc.com/careers

About Us

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and where employees can bring their whole selves to work. We are committed to achieving a diverse workforce and strongly encourage applications from people of all gender identities, ages, Aboriginal and Torres Strait Islander communities and individuals of all abilities.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank Australia Limited.

As an HSBC employee in Australia, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes market leading subsidized private health cover, enhanced parental pay/benefits and support when you return to work, wellness days and wellbeing programs as well as a highly flexible workplace culture.