Premier Associate

Job description

Premier Associate, Jersey

Some careers shine brighter than others.

If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

As an HSBC employee, you will have access to tailored professional development opportunities and a positive benefits package. This includes private healthcare for all employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

As a Premier Associate you'll deal exclusively with our Premier customers. You will be responsible for responding to queries, investigating issues and generally seeking to exceed their expectations. You'll be the first voice they hear when they call in for help, so you'll need to make a favourable impression from the start to the end of every call. This is telephone based work and you will work within our busy and dynamic contact centre, where every call brings the chance to excel.
On a day-to-day basis, you'll take ownership of and resolve customers' enquiries, from opening an account or giving a balance to making an overseas payments or fund transfers.

Enjoy going the extra mile to provide a great level of service?
Want the opportunity to progress your career with a global brand?
These are just some of the things this role could mean for you.

HSBC offers a bespoke, personalised banking service for our high value (Premier) customers and we pride ourselves on being there for them with a 24/7/365 support network built in for when needed, including emergency services on a global scale.

As a Premier Associate it's about consistently high levels of service and energy, so we're looking for bright, attentive individuals who can hit the right note from the word go and make our Premier customers feel valued .

Key responsibilities will include:

· Listening to customers to identify and understand their needs
· Identifying sales opportunities and seeking to provide the right solution to meet your customers needs
· Taking ownership to resolve a range of customer queries including Lost & Stolen, transfers,
· Payments, complaints & emergency situations
· Providing excellent service, going above and beyond customer's expectations on every single call
· Complying with the regulations and procedures that govern our business and products
· Working as part of a team

Desired profile

Qualifications :

The ideal candidate will be required to have:

·  Strong professional communication skills, both oral and written
·  Effective questioning techniques to establish customer needs quickly
·  A resilient attitude and self-motivation to achieve challenging targets
·  Good keyboard skills and be able to capture data accurately on a computer
·  A good eye for detail
·  A desire to learn about our products and services and keep knowledge up to date
·  A desire to work collaboratively with others in the interests of your team and wider business
·  An ability to remain calm and objective under pressure
·  Integrity and empathy
·  A preference to work with minimal supervision and take appropriate responsibility for your actions
·  Experience of working in a flexible and dynamic environment and be able to work shifts

We also focus on making sure we have a great family environment, where everyone can work together and support is always given. We encourage lots of social events, both within our Contact Centre family and also through Sports and Social.

At HSBC we look to enable our employees to better balance their work / life priorities and have the flexibility required to meet challenging needs as they progress through different life stages. Where possible we will consider the following flexible working options: part-time working, job sharing, term-time working and staggered hours. If in considering a role with HSBC you have a need for some flexibility in your working arrangements please discuss this with the recruitment team in the early stages of the application process.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

For further details and application information please click “Apply”

You'll achieve more when you join HSBC.