Offers “HSBC”

Expires soon HSBC

Personal Banker

  • Canadá (El Porvenir)
  • Administration

Job description

Job Grade: GCB7

HSBC Bank Canada, a subsidiary of HSBC Holdings plc, is the largest and leading international bank in the Canada, with assets of US $2,522bn as at 31 December, 2017. HSBC serves customers worldwide through an international network of around 3,900 offices in 67 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa
We help companies and individuals across Canada to manage their finances through three global business lines: Commercial Banking, Global Banking and Markets, and Retail Banking and Wealth Management.

It's this global connectivity that you will find yourself inspired and collaborating with colleagues not just locally but also across continents and cultures.

About Retail Banking & Wealth Management

Retail Banking and Wealth Management serves millions of customers worldwide, helping them manage their day – to day finances and save for the future. We also connect institutional and retail clients with investment opportunities through our Global Asset Management division. We are committed to building long-term relationships with our customers, offering products and services to help them reach their goals and aspirations. We continue to exponentially grow our market share in Canada year on year.

Key Objectives for Personal Banker:
· More than a Customer Service Representative or Teller, At HSBC the Personal Banker provides superior customer service, sales, operational administration, and risk controls to meet customer needs across multiple distribution channels.
· Perform a variety of sales and service activities to retail, mass affluent, high net worth and business banking customers, either face to face or through an alternate channel.
Principle Accountabilities:
· Put emphasis on counter services, risk operation and control.
· Recognize opportunities by making referrals for client conversion, acquisition of new account relationships and or cross and up-sell of HSBC products and services that cross multiple distribution channels.
· Responsible for ensuring the accurate and timely processing of all activities.
· Ensure compliance, security and fraud, operational and system controls in accordance with HSBC regulatory standards and government regulations.
· Provide operational support as required.
· Identify and understand basic customer needs in order to exceed customer expectations to complete transactions with speed, efficiency and certainty.
· Act as first level escalation for handling customer inquiries.
· Maintain superior and courteous service to promote products and expand customer relationships.
· Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
· Contribute to team-based approach in managing customer needs.
· Actively participate and assist with all Bank promotional programs, sales and direct marketing initiatives.
· Participate in business development programs within area of specialty to enhance product knowledge and cross selling skills.
· Adhere to operational policies and procedures and effectively identifies and manages applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks.

Desired profile

Qualifications :

Knowledge & Experience / Qualifications:
·  Secondary school graduation.
·  Demonstrated experience in banking or related industry in a customer service / client facing role.
·  Professional appearance and attitude.
·  Team player, development minded with ability to sell.
·  Excellent communication (verbal and written), customer service and interpersonal skills.
·  Willingness to be mobile in local community.
·  Ability to learn and operate new software and technology.
·  Basic knowledge of Banking products and services.
·  Ability to multi-task, handle large volumes, tight turnarounds and multiple deadlines.
·  Experience with conflict resolution.
·  Understand / speak second language is an asset.
HSBC Proud

In 2017, HSBC Bank Canada was named one of the Best 50 Corporate Citizens by Corporate Knights magazine, in addition to The World's Best Bank by Euromoney Magazine in its annual Awards for Excellence.
Join HSBC, and benefit from the following:
·  Career Development: Within your current role, as well as Canadian and international opportunities
·  Company Reputation: Offering prestige, strength, and longevity
·  Business Growth: Underpinned by our drive, and the highest banking standards
·  International Connectivity and impact: Build global relationships and be a part of international initiatives
·  A diverse workforce: Reflecting our belief that diversity of thought, background and perspective make HSBC a stronger organization
·  Corporate Sustainability: We build our business for the long term by balancing social, environmental and economic considerations in the decisions we make

Make every future a success.
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