Offers “HSBC”

Expires soon HSBC

Part Time Customer Service Officer - Wealth and Personal Banking

  • Hong Kong, Hong Kong

Job description

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC’s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

We are currently seeking a high calibre professional to join our team as a Part Time Customer Service Officer - Wealth and Personal Banking.

Principal Responsibilities


· 確保櫃位交易準確無誤
· 轉介客戶給相關銀行業務的同事,滿足客戶不同的金融服務需要
· 遵守所有監控和服務規定,確保分行運作順暢並達到令人滿意的審核評級
· 遵循滙豐或監管機構的標準與政策,確保符合反洗錢與反資助恐怖主義活動規程

· Provide quality customer service through accurate and efficient counter transactions
· Meet financial services needs of customers by identifying opportunities and referring them to appropriate bank colleagues
· Ensure smooth branch operation and achieving satisfactory audit rating by meeting all control and service requirements
· Ensure compliance of both general and anti-money laundering and anti-terrorist financing compliance controls in accordance with HSBC or regulatory standards and policies

Desired profile

Qualifications :


·  以客為先,致力提供優質服務
·  對工作充滿熱誠且能適應服務行業
·  良好的人際關係與溝通技巧
·  積極主動,熱愛學習
·  責任心強
·  能操流利粵語及英語,懂普通話更佳
·  香港中學會考或香港中學文憑考試考獲五科合格(包括數學科及中國語文科或英國語文科合格),或具備更高學歷
·  有薪年假
·  退休金的僱主供款
·  醫療福利
·  靈活的班次選擇
·  可定制適合個人的工作時間表
·  全職晉升機會


·  Customer centric mindset with commitment to deliver quality service
·  Self-motivated and adaptable to a service environment
·  Good interpersonal and communication skills
·  Eager to learn with positive attitude
·  Strong sense of ownership
·  Fluency in Cantonese and English. Mandarin an advantage
·  Hongkong Certificate of Education Examination of Hong Kong Diploma of Secondary Education holder, or holder of associate degree, higher diploma or degree from a tertiary institution

When you join our team, you will enjoy our competitive benefits package that includes,

·  Annual leave
·  Employer pension contribution
·  Medical benefits
·  Flexible shift options
·  Ability to customize your working schedule
·  Opportunity to convert to a full time position

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

Make every future a success.
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