Middle Office Specialist

Job description

Completes more complex, specialized operational duties within an assigned area(s) of the Private Client Services Middle Office to contribute to attracting, retaining and expanding account relationships with the Company.

Leadership & Teamwork

· Work with Financial Advisors, third party vendor and/or colleagues to ensure proper handling of Private Client Service customer transactions. Discuss investment-related issues with them.

Operational Effectiveness & Control

· Complete more complex, specialized operational duties within an assigned area(s) of Private Client Services Middle Office.
· Complete specialized processing and due diligence activities.
· Ensure timeliness and accuracy of activities and compliance with all pertinent regulations in a heavily regulated industry.
· Maintain an in-depth understanding of activities, processes and systems in assigned area and external regulations impacting them.
· Monitor information distribution to the field and/or customer as required.
· Complete actions specific to ACAT, Corporate Actions or Tax Reporting to ensure proper support for the customer and compliance with pertinent internal policies and external regulations.
· Monitor, address and follow-up on all system-related alerts, ensuring prompt, timely and accurate resolution.
· To implement the Group compliance policy locally by containing compliance risk in liaison with the Head of Group Compliance, Global Business Compliance Officer, Area Compliance Officer or Local Compliance Officer, ensuring adequate compliance resources and training, fostering a compliance culture and optimizing relations with regulators.
· Complete other responsibilities, as assigned

Management of Risk

· Ensure compliance, operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues.

Observation of Internal Controls

· Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.

Desired profile

·  Minimum of three years proven and progressive brokerage operations experience or equivalent.
·  Bachelor's degree in business, related field or equivalent experience.
·  Proven organizational, communications, decision-making, analytical and customer service skills.
·  Working knowledge of banking and brokerage operations, as well as external regulations impacting activities.
·  Proficiency with personal computers as well as pertinent mainframe systems and software packages.

EEO/AA/Minorities/Women/Disability/Veterans