Microsoft Technologies/Software Engineer/IT Infrastructure Delivery

Job description

Role Title : Software Engineer - IAM - ASP .NET Developer Location : Pune

Description : Software Engineer - IAM - ASP .NET Developer

Role Purpose : (overall high level summary of the role)

The primary responsibility of the role is to work on development related requirements received by IAM team from the business and ISR teams.

This involves working on ad hoc enhancements to the existing systems and also creating new software based on inputs received from IAM

strategy team. Role requires the individual to be self-driven, able to work with minimal guidance and supervision, collaborate with the

development team members who are spread across the geographic locations to help the team the delivery commitments. Good communications

skills are essential as day to day work is discussed as part of the team scrum meetings over the call. Must be able to work in shifts when

required and deliver well under pressure against targets set. Maintain and exceed existing SLA's and ensure compliance to HSBC policies at all

times. Actively participate in achieving organizational efficiency objectives and undertake analysis on day-to-day work to drive automation on

deliveries thereby reducing repetitive and standardized tasks/processes.


Principal Accountabilities Key activities and decision making

areas

Typical Targets and Measures

(Weightage in %)



Impact on the Business / Function • Process Enhancements & Efficiency Gain

o Identify process/system hot-spots, suggest &

implement automation, improvements and/or new

pro-active processes / quality checks. Publish

periodic updates on these initiatives for effective

reporting.

o Active participation in the globalization program

objectives for Windows Server domain and assist to

achieve team/department goals for the

Technology/domain as appropriate

o Automate processes wherever possible/feasible.

o Identify and implement enhancements required

for the project SIP.

o Adherence to attendance guidelines, timesheets

and leaves.

20

Customers / Stakeholders • Project Delivery

o Deliver solution / tasks with demonstration of

Technical knowledge

o Put procedures/fixes in production to avoid the

repetitive incidents

o Demonstrate efficiency in managing & delivering

tasks independently and flexibility in the work

o Handle crises calls effectively

15

Customers / Stakeholders • Service Delivery & SLA Agreement

o Deliver according to agreed KPI / SLA

o Demonstrate improvement in turn-around times

15

Leadership & Teamwork • Self-Development

o Acquire functional/technical knowledge of

modules in the project required for production

support

o Internal / External trainings & Certification as per

project requirement

Prepare and complete PDP as per agreed timelines

10

Leadership & Teamwork • Knowledge & Best Practice Management

o Conduct relevant Knowledge Sharing & Training

sessions

o Contribute to project knowledgebase by creating

KB documents

Demonstrate effective use of Project

Knowledgebase during service delivery

10

Operational Effectiveness & Control • Quality of Delivery

o Deliver with within agreed levels of defects /

reworks.

10

Operational Effectiveness & Control • Standard Processes & Compliance

o Compliance to applicable HSM & development

related processes

o Compliance to Information Security & Risk

guidelines.

o Strict adherence to all regulatory issues and

compliance of all internal

controls Compliance with Group, Regional and

Local Compliance Policy

10

Operational Effectiveness & Control • Escalations

o Escalate any Non Compliance of the processes and

anything unusual immediately to the Line Manager

or higher as appropriate and take remedial actions

o Technical escalations should be as per ToR/SoW

5

Operational Effectiveness & Control • Process Improvements & Process Roles

o Perform Process Roles within the project

5

Major Challenges (The challenges inherent in the role that require a continual test of the role holder's abilities)

Being global development team structure, ensure the best practices are used to support the diverse customer group. Have thorough

understanding of the environments to provide best service quality. Should have very good hands-on experience in the underlying

infrastructure/platforms. Work closely with the stakeholders to avail/impart all necessary training from time to time to ensure enhanced service

delivery.

Role Context : (Operational Risk / FIM requirements)

HTS – GLT is the off shoring arm of the HSBC Group. It is fully owned subsidiary of the HSBC Group with resources dedicated to the

development of software solutions for the HSBC Group. It has presence in 4 locations spread across the Globe, in Pune and Hyderabad in India,

Guangzhou in China, and Curitiba in Brazil and Kuala Lampur in Malaysia. There is a possibility of setting up similar structures in other low

cost locations, depending of demand. The business model of HTS - GLT is that of a dedicated captive software arm. It services IT which in turn

services the business needs of the HSBC Group. With over 9400 resources spread across multiple locations, it has a top-down view of the

HSBC Group's Software Footprint. The services it offers are Software Engineering, Engineering Analysis and Design, IT Operations, IT

Security, Business Analysis, Test Execution and Analysis. The HSBC Group has embarked on a strategy of moving to common systems and

processes globally, to further leverage it's global reach, and to reduce IT and Operating costs and maximize shareholder return. HTS – GLT has

traditionally been at the heart of development and support of HSBC systems and is now called upon to leverage its engineering talent in the

engineering of new systems, re-engineering of legacy applications and the deployment thereof. Jobholder is responsible to work along with

HTS ITO teams in supporting and maintaining their IT Infrastructure, work on troubleshooting activities, deliver assigned tasks / projects to

satisfy the SLAs and PLAs agreed. The Jobholder would need to possess in-depth technical understanding and competent problem solving and

analytical skills. Needs to train and groom trainees on complex systems. Should be able to understand and interpret functional and technical

requirements. Escalate technical and managerial issues to the management or client supervisor at the right time. Jobholder is also expected to

work in rotational shifts where required to provide agreed support coverage.

Management & Leadership of Regulatory, Compliance & Operational Risk : (Operational Risk / FIM requirements)

Demonstrate leadership on Regulatory and Compliance matters. Maintain awareness of operational risk and minimize the likelihood of it

occurring including its identification, assessment, mitigation and control, loss identification and reporting in accordance with section B.1.2 of

the Group Operations FIM.

Observation of Internal Controls : (Compliance Policy / FIM requirements)

Maintain and observe HSBC internal control standards, implement and observe Group Compliance Policy, including the timely implementation

of recommendations made by internal/external auditors and external regulators. Foster a compliance culture and implement Group

Compliance Policy by managing compliance risk in liaison with the Head of Group Compliance, Regional Compliance Officer, Area

Compliance Officer or Local Compliance Officer, ensuring adequate compliance resources are in place and training is provided, and optimizing

relations with regulators

Role Dimensions (e.g. balance sheet size, lending or expenditure limits, size/volume of transactions, budget etc.)

This role does not have any financial responsibilities (budget/expenditure limits, etc.)


Headcount reporting to this role



(All staff in the dept/section, including direct &

indirect subordinates. Do not include

dotted/functional reportees headcount here.)

Direct: Nil InDirect: Nil

Total: Nil Dotted/functional reportees to

this role, if any: Nil

Knowledge & Experience / Qualifications (For the role – not the role holder. Minimum requirements of the role.)

1+ Years of software development experience with focus on below skills

Mandatory:

- .Net development experience (ASP.Net, ADO.Net, Web Services, Windows Services)

- Strong understanding of Object Oriented Development

- Strong understanding of ASP.Net life cycle

- Knowledge in web client side development (javascript, ajax)

- Transact SQL Skills (database modeling and querying/procedures skills)

- Good communication skills, advanced English

Desired:

- Understanding of concepts:

- Design Patterns

- Service Oriented Architecture (SOA)

- Multi-layer architecture

- Dependency Injection

- AJAX

- Encryption

- ASP.Net / Web Development specifics:

- Web Controls development

- Data-bound based controls development

- Http modules and handlers

- AJAX.Net (the AJAX javascript and web control framework, not the Control Toolkit)

- Resources inside ASP.Net applications

- Globalization and localization

- Role-based security

- IIS configuration

- Javascript UI frameworks

- Dojo Toolkit

Hours of work / Shifts

• 9 hours shifts with 1 hour lunch / dinner break.

• Shift timings are as below

General Shift : 09:00 hrs - 18:00hrs

Evening Shift : 13:30 hrs - 22:30hrs

[ ] A. Secondary School [X] B. University (BA) or (BS) [ ] C. Post Graduate (Masters)

[X] A. Two years or less [ ] B. Two to five years [ ] C. Five to ten years

[ ] D. Over ten years

Organizational Chart (Insert or attach the high level organization chart of the department plus the detailed sectional organization chart

showing where this job sits in the overall structure, its reporting line, its peers and subordinates, if any, bearing job title and job code.)

Desired profile

Qualifications :

NA