Manager Center Operations

Job description

Job description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

  HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

  We are currently seeking an experienced professional to join our team in the role of Manager Center Operations

  In this role, you will:

·        Daily BAU:

o    Process: Robust process documentation and ensuring the processes are implemented with full rigour without exception. Evaluate options to improvise, streamline the process to enhance user experience, reduce cost and drive automation and drive continuous improvement. Demonstrate process improvement on a month-on-month basis as part of process maturity

o    Stakeholder management: Drive strong stakeholder management with local Hyderabad leaders and wider Hyderabad teams and associates by providing solutions and resolving issues in timely manner.

o    Governance: implement robust governance and control for all centre ops processes and ensure robust reporting is available in transparent manner to all stakeholders

o    Managing transport operation for employees in Hyderabad

o    Restacking and Capacity Plan Monitoring

o    Customs, STPI & SEZ related Activities  

·       Employee Engagement and CSR:

o    Driving the Employee Engagement agenda for the Centre

o    Drive the CSR initiatives and volunteering for the Centre

o    Foster the culture of collaboration and cohesiveness in driving the initiatives.  

·       Compliance:

o    Financials – Ensure governance and control of spend at site level and oversight of spend for various centre ops activities and wider activities supporting GB/GF i.e. employee engagement, CSR etc.

o    Audit: Review deliverables of team and ensure it fulfils the needs for any internal audit and compliance requirements and proactively work towards fixing any process gaps to mitigate any potential red flags

o    CLRA for the site to be completed in time.

o    All statutory licences and certificates to be obtained and deployed in time.

o    Ensuring health and safety drills in coordination with corporate services team.  

·       General Administration & Vendor Staff Management:

o    Supporting to CRE for premises contract renewals and new contract executions.

o    Liaison with CRE for facility related activities

o    Management of Company owned car drivers, Office boys and Valet drivers.

o    Maintain positive attitude within the Team.

o    Ability to take initiative and work in high volume proactive deadline-oriented environment.

o    Focus on Commitment, Responsibility and Growth Orientation.

Requirements

To be successful in this role, you should meet the following requirements:

·         Demonstrate excellent can-do attitude with highest integrity and demonstrate the right values of being open, dependable and with courageous integrity
·         Right level of conduct in all the stakeholder engagement and relationships
·         Ability to work under pressure and demanding requirements from various stakeholders
·         Excellent navigation and stakeholder management skills
·         Excellent skills with financials, project management, process documentation, change management, automation and with people leadership
·         Engineering Graduate or equivalent with relevant experience in similar role in MNC
·         Good Command on Project Implementation and delivery of Infrastructure
·         Effective Communication and People Skills.
·         Local language and experience in dealing with public officials is required.
·         Good Governance and Strategic Management Skills
·         Detailed, Meticulous, and proactive

  You’ll achieve more when you join HSBC.

www.hsbc.com/careers

  HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

  Issued by – HSBC Software Development India