Investigator Major Cases

Job description

“HSBC is committed to building a culture where all employees are valued, respected and where their opinions count. We want to build a culture where our employees are comfortable in bringing their whole self to work, regardless of gender, age, sexuality, ethnicity, disability, religious belief, background, and any other aspect of personal difference.
HSBC employees are commited to act with corageous integrity and standing firm for what is right. We are reliable, open to different ideas and cultures and connected with customers, community, regulators and with each other.
Within HSBC certain roles are designated as Enhanced Vetting Roles. For these roles, all internal and external applicants are required (subject to local laws), to pass satisfactorily a series of additional checks both as part of the application process and, if successfully recruited into the role, on an ongoing basis if they remain in such a role
This role has been designated as an Enhanced Vetting Role, if you require more information on the additional checks see HR FIM>Appendices>Appendix Two - Combined Vetting Checks to be Undertaken”

Investigator Major Cases


Principal Accountabilities
Financial Crime Threat Mitigation (FCTM) focuses on the specific financial crime threats the firm faces now and in the future, pioneering the techniques and technology that protect our business, our customers, and the many communities in which we operate, from the harms associated with financial crime. FCTM harnesses intelligence, analytics, technology, investigation, information sharing, and public-private partnership to achieve this end, always seeking the most effective and efficient means. FCTM is also partnering with Financial Crime Compliance to build the case for a more efficient and effective regulatory approach by defining a potential new regulatory landscape based on practical, tested innovation and serving as a thought leader in the ongoing public debate on the future of regulatory compliance.
The jobholder is accountable for working within the Investigation sub-function within one of FCTM’s four regional functions aimed at mitigating the harms associated with financial crime.
The investigation stage within FCTM Investigations is the initial referral point for all leads, internally and externally generated, believed to require investigation or a regulatory filing. The team is responsible for quickly and accurately assessing leads for eligibility and completeness in order to initiate a case within FCTM. Qualified cases are passed to the appropriate External Investigative Reporting Team (for immediate SAR/STR decisioning), Major Cases Team or Complex Cases Team (for investigation) or Intelligence and Analytics.
Investigators are graded GCB5, 6 or 7 according to the complexity of cases they are expected to routinely deal with, working within a team who will undertake investigations to the minimum standards from referral through to completion or hand off to investigations teams or completion within the team. The GCB6 jobholder will typically deal with the following:
· Assessment of referrals received via Case Intake Form, email, or external source
· Identifying and prioritizing referrals received where special action is required, e.g.:
- Where urgent action is required
- Staff-related referrals (internal investigations)
- HSBC Confidential referrals
· Creation of the case onto the case-management system
· Allocation of the case to an Investigator (i.e. colleagues dealing with wider Investigations)
· Assessing / validating that the referral meets acceptance criteria
· Undertaking HSBC exposure check, risk exposure, external research, and assessing case rating
· Passing case onto Investigations (Complex or Major), I&A or other FCTM Team (by agreed method)
· Completing the case and closing the case as appropriate.

The jobholder will not conduct activity deemed to be part of External Investigative Reporting, Major or Complex investigations or undertake intelligence analysis; appropriate resources in country/region will conduct this.

Desired profile

Qualifications :


Knowledge & Experience / Qualifications

·  Existing Fraud Operations / Investigations; I&A; or Branch or Direct experience preferred but not essential
·  Knowledge of bank enquiry systems
·  Capable of picking up, and applying, new ideas/concepts quickly
·  Excellent inter-personal, customer service and communication skills – written and verbal
·  Excellent organization and analytical skills
·  Excellent decision-making / influencing skills
·  A motivated self-starter who has the ability to work effectively alone and under pressure
·  The ability to work accurately and to remain calm and controlled under pressure whilst performing all functions of the role
·  Adaptability and flexibility
·  Good PC skills and knowledge of Microsoft software
·  Enthusiasm and a positive ‘can do’ attitude