Infra Telecom Services/IT Infrastructure Delivery

Job description

Local Job Requirements (This could include; Job Dimensions, Job Context & Major Challenges)

Job Dimensions

· The Data Centre Networks POD has 25+ staff primarily based in India & China, but also in the UK, US, HK.

· The staff in these roles provide network based project support for all infrastructure and application deployments in the HSBC global data centers.

· Team members work in conjunction with project managers and other various technical SME's to ensure application resiliency, fault tolerance and capacity.

· There's a strong team ethic and team members are constantly asked to support others workloads in order to deliver to often challenging project timelines.

· The team provides both consultancy and implementation to application teams looking to deploy critical services onto the network.

Job Context

· Flexibility and adaptability – this job will have constantly changing priorities and tasks that are unpredictable, wide ranging, complex, and time sensitive

· Attention to product quality and the highest level of service provision

· Staying abreast of external developments in the general area of IT Infrastructure, global regulation and competitor activity. Proactive identification of issues and initiation of structured discussions with the key stakeholders, maintaining alignment to deliver against the ITID strategy and goals

· Put the customer first – ensure our internal and external customers are always considered in all decisions made

Skills / Experience

· Experience of working in an agile infrastructure development team

· Strong interpersonal skills – good judgement, assertiveness, high level of communication skills to achieve effective stakeholder management, build consultative relationships, and ability to collaborate directly with a variety of clients (business, development, compliance, etc.)

· Proven ability to articulate complex issues concisely, suitable for all levels across the HSBC group. Gravitas and ability to interact with and coach senior executives

· Knowledge of Python common, Linux, Docker, KS8, Python web framework , such as Django , Flask , Tornado,

· Experience of associated technology areas: IT Infrastructure

· Knowledge of Lean Sigma practices

· Knowledge and experience of using agile delivery methods and tools to implement both tactical and strategic changes

· Needs to be resourceful and demonstrate innovation

· Commercially astute, ability to balance and assess risk vs. reward, maximising cost effectiveness and profitability for functions and/or business lines

· Respectful of different cultures, working with colleagues from across all the globe

· Minimum Intermediate English required

Desired profile

Qualifications :

Any Graduate