ID Controller

Job description

The role of the ID Controller is to deliver high quality customer driven service and to ensure that:

Your responsibilities will include:

· Client service levels are delivered in line with our service proposition.
· Work is accurate and all communications are dealt with in a professional and timely manner.
· Effective collection's activity is conducted on customer accounts covered by Credit Protection.
· The security (debt) on the HIF system is correctly valued and displayed at all times.
· Control Accounts are fully reconciled and outstanding items are subject to agreed clearance actions.

Desired profile

Qualifications :

The ideal candidate for this role will have the below experience and qualifications:

·  Experience working in relevant environment/s, i.e. Administration
·  Previous experience of delivering an excellent customer service
·  Consistently achieved objectives set for them and taken action to improve their own performance
·  Proficiency on Excel spreadsheets
·  Previous experience of delivering an excellent customer service
·  An open, flexible and supportive approach to change and innovation
·  Both spoken and written communication skills with experience of sharing information effectively, in a clear, concise and professional manner
·  Worked collaboratively with other colleagues, supporting them when possible
·  Experience of making timely and rational decisions, based on relevant information and experience

In addition to the details listed above, the ideal candidate will have a track record of:
·  Relevant product knowledge including knowledge of Invoice Finance

The base location of this role will be 21 Farncombe Road, Worthing.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.