Offers “HSBC”

Expires soon HSBC

GSU Quality Service Analyst - Contact Centre CFD(HASE) - HSBC Operations, Services and Technology - GZC

  • Guangzhou, 中华人民共和国
  • Design / Civil engineering / Industrial engineering

Job description

Some Careers grow faster than others.

If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.

HSBC Operations, Services and Technology

HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition.

Global Service Delivery

Within HSBC Operations, Services and Technology, Global Service Delivery is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance. Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Service Delivery teams are making sure all this happens smoothly.

Role Purpose

We are currently seeking an ambitious individual to join this team working together with colleagues to define, manage and achieve divisional business targets. In this role, you will:

· Ensuring call monitoring and coaching activity is implemented in line with regulatory, compliance and risk requirements.
· Ensuring the call coaching model is understood and delivered consistently across the contact centres.
· Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.

Desired profile

Qualifications :

·  Must have education standard to at least high school diploma and be of a legal working age;
·  Must be proficient in language(s) required by the process;
·  Open to working flexible shifting schedules;
·  Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development;
·  Takes pride in delivering what is promised in line with the customer and service expectations;
·  Wants to do a good job, is concerned about getting it right for the customer and checks everything is in order;
·  Ability to work in a high-volume, fast paced environment is required;
·  Proficiency with personal computers and basic software packages and specialized applications;
·  Excellent communication skills and is polite and friendly at all times;
·  Displays patience and empathy;
·  A knowledge expert who has the ability to teach/mentor others.
You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

***Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China***

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