The role of the Client Service Associate - Global Trade & Receivable Finance (GTRF) is based within Commercial Banking (CMB). HSBC Global Trade and Receivables Finance is one of the largest trade services organisations in the world, offering a comprehensive range of forward-thinking supply chain and traditional trade solutions. It has been repeatedly recognised by the industry's most prominent publications and associations in numerous awards for its strength in combining innovation and service excellence with end-to-end client solutions.
The Client Service Associate - Global Trade & Receivable Finance (GTRF) is a client-facing role and will deliver globally connected, excellent and market leading service to Standard clients, in line with GTRF CS global segmentation model. The jobholder is responsible for managing, owning and handling the transactional needs of clients.
Your responsibilities will include:
· Taking full ownership of clients' transactional needs and coordinate between clients, Transaction Services, Business Development, Global Service Delivery (GSD) (where applicable), CMB, Global Banking and Markets (GBM) & other internal/ external parties for transaction fulfilment and service performance
· Adhering to HSBC policy, procedures and control requirements applicable to day-to-day working, exceptional and project activities, and raise any concerns about actual or potential issues promptly, in line with reporting and escalation procedures
· Taking personal responsibility for understanding and agreeing performance expectations, completing the necessary mandatory training and developing the levels of capability and competence needed to be effective in the role
· Supporting achievement of the HSBC vision, Values, goals and culture in personal behaviour, actions and decision making