Offers “HSBC”

13 days agoHSBC

GLOBAL SUPPORT EXECUTIVE, Rates & Credit Derivatives TPM

  • Kuala Lumpur, MALAYSIA
  • Accounting / Management control

Job description

Job description

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have ."

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of  Global Support Executive.

The Opportunity:

Derivative forms a part of the wider Global Markets Operations. It is segregated functionally and by processing location whereby processes support the lifecycle movement of trades across multiple layers of process flows. These processes essentially support front office trading activities in Hong Kong, London, Paris and New York, on the HBAP, HBEU, HBCE and HBUS balance sheets

What you’ll do:

Customers / Stakeholders

·  To ensure a high quality and accessible service to the business, and both internal / external clients

Leadership & Teamwork

·  To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified SLA’s. Responsible for relationship building and resolving customer inquiries in a professional manner (where applicable). Other responsibilities dependent on process assigned to.
·  Participate in any team, departmental, and center initiatives aimed at improving work-life balance.
·  Ensure expertise and competencies are delivered towards the success of the team

Operational Effectiveness & Control

·  To ensure the escalation of all problems/risk issues within their area to the respective stakeholders and the appropriate levels of management
·  Support Change related activities.


Management of Risk

·  Promote and display risk culture in terms of behavior, ownership, leadership and awareness plus cultivate a supportive environment towards achieving risk objectives.
·  Work towards improving process KRIs, KPIs and bright lines through the efficient use of tactical and strategic solutions. 
·  Observe that all reporting requirements applicable to their role are completed in a timely manner and to a high standard.
·  Maintains HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
·  Implement and ensure adherence to the Group Privacy, Control and Compliance Policies, applicable to their role.
·  Adhere to the group requirement that each employee is aware of the Operational Risk scenarios associated with their role and to ensure that all actions during their employment with HSBC take account of the likelihood of operational risk occurring
·  Understand and ensure compliance to all relevant internal and external governance, regulations and procedures that apply to the process and business.

Role Context

·  Reconcile and Investigate breaks for Clearing, Vendor and Internal Recs.
·  Raise any discrepancies identified to Trade Control team or Desk Support for further resolution.
·  Prepare Daily MI to account for all the breaks.
·  Liaise with front office, sales and traders to resolve breaks.
·  Chase & Escalate outstanding breaks for resolution.
·  Participate in all R&C calls.
·  Analyze systemic breaks, identify the root cause and prioritize clearance with IT teams.
·  Raise JIRA for all the newly identified systemic breaks.
·  Support and assist with on boarding of DUCO recs.
·  Present UAT and Prod Parallel analysis of DUCO recs to TPM leads to obtain sign offs.
·  Ensure emails are resolved in a timely manner in QTRACK.
·  Identify if there’s any control gaps in the process, inform and discuss with line manager for further action.
·  Support and assist with all Change Initiatives.


Management of Risk

·  Is aware of the Operational Risk scenario associated with the role and acts in a manner that takes account of operational risk considerations.
·  Adheres to the HSBC control framework and promotes excellent risk management across the function.
·  Close working partnership with the Global CCO Team.


Observation of Internal Controls

·  Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
·  Understands, follows and demonstrates compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy

Role Dimensions

·  This role covers multiple balance sheets. HBAP, HBEU, HBUS and HBFR forms the larger part of the required coverage



What you will need to succeed in the role:

·  A degree in accounting/finance/management/business – higher qualifications are not a bar provided aspirations commensurate with the position.
·  Sound knowledge of capital market products, in-depth knowledge of Derivatives is required.
·  In depth working knowledge of Derivative pre and post confirmations investigation and post trade analytics is required.
·  Strong Derivatives Operations background. (A minimum of 1 year of experience in this field need to be substantiated with the above working knowledge).
·  Strong culture of ethics, efficiency, risk and control.
·  Applicants for this role should be existing processors (or similar capacity evidenced) with an understanding of Derivatives as financial instruments in investment banking.
·  Experience in a risk role would be preferable although not essential.                                                 
·  Provide extraordinary service through phone interactions with customers, focusing on resolving their requests the first time with an efficient, accurate, professional and courteous manner to create customer loyalty.
·  Defuse irate customers and resolve challenging inquiries utilizing negotiation skills while following guidelines in an effort to satisfy the customer.
·  Adaptable, considerate as well as impervious to various client's high and low intensity behavior
·  Has full knowledge of features, benefits and procedures for all portfolios and takes initiative for reviewing daily updates and implementing changes with minimal supervision.
·  Ability to identify opportunity for improvements towards self and others and initiate self-improvement ethical working patterns.
·  Assists on strengthening core processes by challenging control gaps within the DIM, procedures and liaise with Control Team to ensure mitigation is in place
·  Ability to analyze MI data, provide root cause breakdown and liaise with Business Development and IT teams.
·  Follow through on taking part of UAT testing and recognizing YB projects
·  In depth knowledge of FI Derivatives products, process, systems, management expectations, client needs, regulatory commitments and the Global Market Operations strategic objectives is a must.
·  Open to coaching on administration tasks, people management, team leadership and leading via engagement and culture.
·  Uphold ethics, conduct, regulations, procedures, policies, controls, values, discipline and fearless to do the right thing i.e. escalating on tough situations, bad behavior by middle office / front office and rogue trading

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised. 

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role. 

You’ll achieve more when you join HSBC.  

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”  


Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.  

***Issued by HSBC Electronic Data Processing (Malaysia) Sdn Bhd***

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