Digital Optimisation Analyst - Retail Banking and Wealth Management

Job description

Some careers shine brighter than others
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential.

Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking a high caliber professional to join our team as Digital Optimisation Analyst .

Principal responsibilities

· The role holder will be responsible for undertaking performance measurement, analysis and reporting related to optimisation work in order to help deliver the revenue plans for the Digital channels.
· The role holder will be responsible for defining, measuring and reporting digital optimisation activity that will support a market in achieving their digital targets.
· The role holder will provide optimisation analysis and reporting to support the Lead Digital Optimisation Specialist

Desired profile

Qualifications :

Requirements

·  Experience with AB Testing and Multivariate Testing solutions
·  Quantitative skills and familiarity with statistical analysis or experiment design a plus
·  Strong analytical skills with proven ability to understand complex data, identify key trends and opportunities, and to deliver recommendations for optimisation.
·  Working knowledge of Adobe Marketing Cloud.
·  Full standard range of MS Office applications such as Excel, PowerPoint, and Word.
·  Good awareness of channel, including technical, commercial, market place and customer considerations.
·  Commercial focus, ability to identify opportunity to maximize the cost effectiveness and profitability for the business.
·  Good decision making skills, with the ability to make clear recommendations based on data and understand the implications.
·  Good relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities.
·  Well developed communication skills, both written and verbal, to explain complex data.
·  Innovative with the ability to approach things differently or do different things to deliver goals.
·  Strong team player, highly collaborative recognizing specialized in a role in a larger programme of work and acknowledging other areas and individuals roles and responsibilities.
·  Awareness of the Multi channel and Digital strategies and regional plans for sales and servicing.
You’ll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

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