Development Engineering/Commercial Banking IT

Job description

Experience & Qualification:

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ITIL Accreditation

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Proven experience as a Production Technical Support Engineer

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Proven experience in Service Management domain

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Proven ability to work in globally distributed, multi-site teams and processes

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Demonstrated ability to work effectively with stakeholders

Knowledge & Skills:

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To be available on a Support Rota to provide round the clock (24 x 7) on-job/on-call support

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Ability to work to successfully deliver services to agreed levels in a diverse and constantly changing environment

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Effectively deliver services involving elements delivered by other internal/external teams

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Strong customer focus

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Strong team player

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Excellent communication in English and interpersonal skills

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Excellent problem-solving skills

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Good understanding of computer systems and other technology products

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Ability to multi-task efficiently

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Ability to work as part of a Global virtual team across multiple regions.

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Exposure to production services support tools is desirable

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Exposure / Knowledge of Agile/DevOps environment

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Knowledge of Banking Transaction Systems and/or Banking Domain.

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Good knowledge of Incident / Problem / Change / Release / Risk Management procedures

Technical skills:

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Java , React and Node JS and Unix/Linux/Windows environments

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AppDynamics /Splunk or other monitoring tools

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Shell/Groovy/Python scripting and the ability to run and understand commands

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Knowledge of IT components like IBM WAS, IBM HTTP server / web server Load Balancers ,

Middleware messaging etc…

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Knowledge of Oracle Databases

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Working knowledge of APIs / Mulesoft

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Experience with Cloud platforms is beneficial

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Experience with SaaS product Trade360 from vendor CGI is beneficial.

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Knowledge on container , preferably Docker and Kubernetes.

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Experience with Micro Services architecture is beneficial.

Desired profile

Qualifications :

Any Graduate