Desktop Support /Junior Database Administrator/IT Infrastructure Delivery

Job description

Experince: 3 Years +

Location : Hyderabad

· Own, Interpret and analyse customer requirements/issues and look at effectively completing them. Strive to deliver outstanding customer service and drive to achieve/improve exceptional customer loyalty, satisfaction and turn around time.

• Acquire good process knowledge and be informed of all new updates/additions and functions.

• Customer education on product use.

• Liaison with in-house departments and third party suppliers.

• Involvement in project implementation.

• Involvement in procurement/deployment of hardware and software.

• Work in accordance to predefined PLAs / SLA’s ensuring end user efficiency is maintained.

• Understand the Quality requirements of the process well and follow up by calling/emailing the customer by having the parameters as the guide. Work/Implement on feedback given by the Trainers/Team leads/Coaches and show improvement (if necessary).

• Understand performance expectations clearly. Achieve/exceed target productivity goals and always strive to strike the correct balance between productivity and quality.

• Understand the importance of schedule adherence and operate according to the agreed norms (be present during operational hours, plan leaves effectively, take breaks per schedule etc).

• Work towards improving and building on existing knowledge. Effectively utilize various training programs offered by the bank.

• Share best practices. Be a visibly active member in the team by actively participating and contributing in team meets.

• Identify ways of improving service/adding value/reducing costs in line with business goals;

• Ensure compliance with audit requirements by actions being governed by overall audit guidelines;

• Adhere to the security and compliance standards and focus on excelling customer requirements;

• Actively participate in understanding and completing various Compliance, Security and Audit related certifications rolled out by the HSBC Bank/Group

• Analyze data and generate reports for working ou

Desired profile

Qualifications :

NA