Customer Services Officer- Business Banking

Job description

The Business Specialist role is based within Business Banking Portfolio Managed.

The role of the Business Specialist is to deliver a professional face to face service experience to customers, prospective customers and professionals in order to maximise contribution towards the Business Banking segment and to improve customer engagement. What attracts people to this position is the variety of tasks and responsibilities you will encounter on a day to day basis within Commercial Banking. You would support start-up and other businesses and build your own networks within your local community. This is a great stepping stone to career opportunities with either progressing to a Team Leader position or a move into the Business Banking Commercial team.

This role is available either as full or part time with flexible working arrangements

Your responsibilities will include:
· Offering suitable value-added solutions to new and existing customers, providing customer service excellence
· Winning new to Bank customers by establishing a network with key business introducers in the local community and working in partnership with them
· Participating in internal and external business events, road shows and seminars as required by the business
· Being an ambassador for HSBC and develop the bank's profile in the local business community
· Adhering to structures and processes in place for the management operational, reputation and regulatory risk
· Optimising the potential value of existing relationships by assisting in the delivery of solutions and services appropriate to meet customer need and to improve customer engagement

Desired profile

The ideal candidate for this role will have:
·  Experience working in relevant environment/s, i.e. Customer Service
·  Experience working in relevant market/context, i.e. Ability to interact and build relationships with internal and external stakeholders including HSBC overseas offices and local professional community
·  Role relevant qualifications, i.e. Good communication skills, including written, verbal
·  Relevant product knowledge including knowledge of Business Banking, Commercial Banking, Branch Network is desirable but not essential
·  Experience working in relevant environment/s, i.e. Branch Network, Call/Contact Centres is desirable but not essential
·  A track record of gaining an understanding of customers' needs and delivering excellent customer service
·  Both spoken and written communication skills with experience of adapting your style and approach to the audience and message to be delivered
·  Contributed productively to team objectives, sometimes supporting and sometimes leading activities to achieve shared goals
·  Experience of making timely and rational decisions, based on relevant information and experience
·  A comprehensive understanding of the regulatory frameworks and compliance requirements associated with financial services and experience of working within these

The base location for this role is Stratford upon Avon.

At HSBC we look to enable our employees to better balance work / life priorities and have the flexibility required to meet challenging needs as they progress through different life stages. Where possible we will consider the following flexible working options: part-time working, job sharing, term-time working, working from home and staggered hours. The availability of these options can be discussed with the recruitment team as part of the application process.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Key search words: Customer Service Representative, Customer Service, Portfolio Managed, Business Banking, Small Businesses, Commercial Banking, CMB