Customer Service Representative

Job description

T1 Mortgages - Hamilton, Permanent Role

Working as a Customer Service Representative in our Mortgage department, you’ll answer calls from our customers with a variety of queries about their mortgage journey. This could be starting out on the property ladder or adding to an existing mortgage. You will play a key role in our department having the right conversations to fully understand customer needs. It’s all about taking personal ownership for each customer interaction, understanding their unique situations and reacting with efficiency, fairness and positivity to maintain our reputation and drive confidence in our mortgage products and services.

This is a full time role. Mortgage and Contact Centre experience are not essential. What we’re really interested in is a genuine passion for going above-and-beyond for our customers. Everything else we can teach you!

As a department we are passionate about coaching and developing our people and championing change, collating your ideas and driving them forward.

What will I be doing?

· Engaging with a wide range of customers over the telephone, using your strong verbal skills to build meaningful relationships
· Delivering outstanding customer service by successfully responding to questions and queries, showing your passion and dedication along the way
· Bringing a good sense of fun and humour to the role is essential too

Our Mortgage team are open between 8am and 9pm*, Monday to Saturday and Sunday 9am to 6pm. There is ample onsite parking.

*Due to COVID19 our opening hours are currently 8am-8pm Monday to Saturday and Sunday 9am to 5pm this is being reviewed regularly.

Desired profile

Qualifications :

Knowledge & Experience / Qualifications

No formal qualifications are required for the role. We are looking for people who are driven and want to succeed in their role. Within Mortgages and HSBC there is scope for you to progress in your career through the business. We want those who have a passion for helping customer and strive to provide a superior service.

·  The role holder should have following skills and experience:
·  Ability to work in fast-paced environment
·  Excellent communication skills
·  Effective problem solving ability

We are committed to supporting flexible working and encouraging talent from across the UK to apply to our roles, regardless of current work location. If you would like to pursue this role please don’t be put off by the location. Please discuss your location preferences at the appropriate time with the interviewing manager.

At HSBC we look to enable our employees to better balance their work / life priorities and have the flexibility required to meet challenging needs as they progress through different life stages. This role requires evening and/or weekend work. If in considering a role with HSBC you have a need for some flexibility in your working arrangements please discuss this with the recruitment team in the early stages of the application process.

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC UK is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.

We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.

Due to COVID 19 successful applicants will be trained remotely from home and this will subsequently be a home working role in line with government guidelines.



Recruitment Helpdesk :

Email: hsbc.recruitment@hsbc.com

Telephone: +44 2078328500