Credit Bureau Management

Job description

Role Title: Credit Bureau Management

Business: Retail Banking & Wealth Management

New or Existing Role? New

Grade: GCB4

Role Purpose

· The Credit Bureau Management function was established in April 2017 to develop then manage a common operating model, with standardised operational risk controls and vendor risk management processes. In addition to the establishing the function and ensuring that the planning for the resulting operating model is executed via the Regional Operations Analytics Heads, Credit Bureau Management is now transitioning from a organisation transformation & project/program development focus to a business as usual function. To support this change in focus, this role is being established to complement an existing role which is supporting the operating model chnge program.
· The Senior Manager of Credit Bureau Management (SMCBM) provides support to the Global Head of Credit Bureau Management, who is accountable to managing the overall relationship with credit bureaus and external data providers being used by RBWM complying with the third party risk management policies; ensuring that adequate controls are in place to manage operational risk associated; and optimizing the use for RBWM processes with particular focus upon credit cycle management.
· SMCBM will be responsible for driving the external data usage agenda, both current and future state – identify exiting data usage coverage, data duplication, redundancy and gaps, identify opportunities for simplification and streamlining, understand data consumption within the credit cycle, assess effectivess & efficacy, drive change initiatives through the proof of concept process.
· This role will work closely with the other CCS functions to ensure that the delivery of the change innovation program aligns with the overall RBWM strategy and to provide thought leadership to the ongoing agenda

Key Accountabilities

Impact on Business

· Current state external data usage is alliterated and understood.
· Change program delivery to improve overall external data consumption within the credit cycle which CCS functions support.
· External data consumption model which delivers benefits pertaining to transparency, efficiency, expenses and FIM compliance.
· RTB and CTB work streams enhancement ensuring strategy alignment, stakeholder buy-in and satisfactory delivery of pertinent actions.
· Usage of external data within RBWM lending processes is authorised, controlled, stored and appropriate while maintaining expense discipline.
· The ongoing surveillance of “trusted source” emergent external data provides a road map of priorities supported by robust cost/benefit analysis.
· Pipeline of initiatives to improve credit bureau and external data services which comply with vendor risk management policy interacting with local and regional stakeholders

Customers / Stakeholders

· Credit Bureau Management team.
· CCS functional teams comprising – Global Analytics, Underwriting, Collections and Decision Systems. Regional CCS teams and their Site counterparts.
· Global RBWM teams – Product / CVM, Digital and Analytics. COO functions.
· Global RBWM Risk
· Global Fraud Operations, Financial Crime Threat Mitigation and ISR.
· Global Procurement.
· Global ISR
· External data providers including but limited to credit bureaus

Leadership & Teamwork

Communicate a clear vision for that is aligned to the overall HSBC vision, Values and goals, and inspires and engages people to create an inclusive, high performing, customer-centred culture.

Lead, develop and motivate the leadership team to attract, retain and develop the capacity, capability and talent to provide for succession and ensure delivery of business objectives.

Set expectations, share best practice and manage, monitor, coach and develop team leaders and others to ensure that they maximise their performance, meet the required standards, and continuously develop their capabilities and experience.

Lead and encourage constructive cross-country and cross-business teamwork by demonstrating collaboration and matrix management in action and challenging actions and behaviours that are not consistent with HSBC's diversity policy and/or the best interests of the business and its customers.

Operational Effectiveness & Control

Ensure credit bureau and external data operational controls are in place and drive optimization of use of data in credit processes.

Support processes, infrastructure and resources needed to deliver agreed team plans and targets, identifying and implementing improvements and collaborating with colleagues to maximise end to end integration, effectiveness and efficiency.

Contribute to the development, implementation and maintenance of a management information, analysis and reporting framework that supports and informs timely and effective business management and decision making at all levels.

Implement and monitor the application of policies, governance frameworks, procedures, practices and standards to ensure quality, effective risk management and regulatory compliance.

Role Requirements

· This role will be based in Birmingham and will require period travel to London.

Management of Risk

· Maintain a robust and efficient control environment to ensure good operational, financial and project management and compliance with HSBC policy and procedures, together with early identification and effective resolution or escalation of issues that arise.

Observation of Internal Controls

· The jobholder will adhere to, and be able to demonstrate adherence to, internal controls and will implement the Group compliance policy by adhering to all relevant processes/procedures.
· The term ‘compliance' embraces all relevant financial services laws, rules and codes with which the business has to comply. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
· The following statement is only for roles with managerial or specific Compliance responsibilities
· The jobholder will implement measures to contain compliance risk across the business area. This will be achieved by liaising with Compliance department about business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators.

Desired profile

Qualifications :

·  Expert understanding of emergent alternative data environment.
·  Strong understanding of credit bureaus and related data and services.
·  Strong understanding of credit cycle management processes and related technology.
·  Strong experience in management of credit bureau and external information in credit processes.
·  Experience in working with cross-functional and cross-geography teams

We are an equal opportunity employer and are committed to creating a diverse environment.