Complaints Handler - GTRF

Job description

Complaints Handler, Global Trade & Receivables Finance

Some careers prize diversity more than others.

If you're looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC and discover how diversity drives our success. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Global Trade and Receivables Finance comprises over 4,500 people across more than 60 countries, helping suppliers and buyers with their export and import finance needs. Trade is where HSBC began in 1865, when we financed commerce between Europe, North America and Asia.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

You will act as a role model for delivering ‘Superior Customer Service'. You will use your ability to build long term trust and develop relationships with our customers to raise our reputation, drive recommendations and deliver future growth. You will resolve complex complaints, and work collaboratively with key business stakeholders whilst sharing best practice and providing support to colleagues.

This role is part of a key function for the business, serving as a crucial opportunity to turn dissatisfied customers into advocates and identify the root cause of the complaint. This insight should be used to improve the customer experience and prevent reoccurrence for other customers.

We are currently seeking an experienced individual to join this team in the role of Complaints Handler

Ideal candidates will: :

· Be keen to deliver outstanding customer service
· Have the ability to challenge the current processes and operations through the use of influencing and negotiating skills
· Have an ability to think through, problem solve, prioritise, plan and handle situations strategically using common sense
· Be commercially minded with the ability to see the wider picture
· Work collaboratively with stakeholders

Desired profile

Qualifications :

To be successful in this role you should meet the following requirements:

· 
Knowledge and experience in GTRF products and processes is desirable but not essential

· 
High commitment to service excellence and client relationship management

· 
Strong relationship-building skills

· 
Keen to deliver outstanding customer service; experience of client facing roles

· 
High quality interpersonal skills with excellent written and oral communication

· 
Self-motivated with the ability to work as part of a wider team

·  Strong attention to detail
· 
Ability to deliver difficult messages and remain calm under pressure

You'll achieve more when you join HSBC.



As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation. Within the work place you will have access to various employee resource groups which aim to promote and achieve a health work / life balance and support our diversity ambitions.

When joining HSBC, you will become a valued member of our team, we take the time to get to know you and there will be many tailored development opportunities along the way to support your career to grow as much as you want. We can offer you a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity, shared parental and adoption pay, and support when you return to work, and a contributory pension scheme with a generous employer contribution. But this is only the start, we work closely with our colleagues to understand their life balance needs and we support them with several schemes and initiatives. We can't wait to tell you about our ways of working, wellbeing agenda and our healthiest human system!

Recruitment Helpdesk :

Email: hsbc.recruitment@hsbc.com

Telephone: +44 2078328500