Commercial Banking Customer Due Diligence Onboarding Analyst Shanghai HSBC China

Job description

Commercial Banking (CMB)
HSBC Commercial Banking serves millions of small, medium-sized and middle-market enterprises, providing commercial customers with a full range of banking services including multi-currency business accounts, payments and cash management, wealth management and insurance, and global trade and receivables finance, as well as a comprehensive range of financing solutions. With dedicated Relationship Managers and Business Specialists providing local support and advice in over 60 countries and territories, HSBC helps customers make the most of opportunities for their businesses.
.

We are currently seeking an experienced professional to join our team.

In this role, you will:

​1, Coordinate the client CDD review cases according to timeline
2, Manage new to bank client onboardingexiting client and existing client CDD process's to defined SLAs, ensuring any risks to the timescales are escalated to the Team Leader and Relationship Manager
3, Liaise with the client to gather detailed client information and supporting documentation required to complete the CDD profile including Financial Crime Risk Review (FCRR) and Know Your Customer (KYC)
4, Review and check for completeness of CDD information and supporting documentation before submitting the case to CDD Operations for approval
5, Act as a point of escalation for Service Delivery and escalate a case to the Relationship Manager if the client is not cooperating
6, Take ownership for the CDD review prioritization and client CDD document accuracy, consistency and completeness.
7, Manage the client experience throughout the onboarding of new to bank clients and the CDD refresh for existing clients; maintaining the highest standard of excellence in customer service and answer client queries as and when they arise
8, Request and follow-up with the client for outstanding information and documentation; including KYC/CDD and signed account information amendment documents
9, Handle requests for additional information from CDD Operations and liaise further with the client as required
10, Ensure Customer Turn Around Times (TAT) are agreed, and the associated SLA's are visible and managed with all involved parties

Desired profile

Qualifications :

To be successful in the role, you should meet the following requirements:
·  Commercial banking knowledge
·  Commercial awareness
·  A record of successful accomplishment in providing consistently outstanding customer service.
·  Fluent writing and verbal English
·  Proven track record in a client focused environment
·  Proven record of delivery within challenging timescales

www.hsbc.com.cn/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. HSBCJHL

Issued by HSBC Bank (China) Company Limited