Offers “HSBC”

Expires soon HSBC

Collector 1

  • Depew (Erie County)
  • Sales

Job description

Communicates with early to late stage (pre-charge off) customers whose accounts are delinquent to negotiate payments to cure delinquency.

Customers / Stakeholders
· Communicate with customers whose accounts are delinquent and/or over-limit to obtain payments. Contact customer by telephone or form letter to adjust, bring current or collect the accounts. Refer unusual situations to higher management

Operational Effectiveness & Control

· Respond to written and/or electronic correspondence from current or delinquent customers that communicate financial difficulties. Review and analyze financial situations and arrange repayment programs within procedural criteria. Adjust fees in accordance with Company policy
· Maintain documentation of all customer contact and location information via on-line collection system; contact creditors, employers and public sources of information to obtain customer location to collect delinquent accounts
· Confer with customer to determine reason for delinquency. Take appropriate action including canceling credit privileges of customers violating purchase and pay agreements, within established authority

Management of Risk

· Ensure compliance, operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues
· Promote an environment that supports diversity and reflects the HSBC brand

Observation of Internal Controls

· Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators

Desired profile

Qualifications :

·  Minimum one year proven telephone customer service or equivalent.
·  Call center experience preferred but not required.
·  Minimum of a high school diploma or equivalent.
·  Proven communications, negotiations, organizational, analytical and decision-making skills.
·  Computer proficiency. Ability to multi-task between multiple computer programs
EEO/AA/Minorities/Women/Disability/Veterans

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